Hair Color Bar Manager

4 weeks ago

Reston, Virginia, United States Madison Reed Hair Color Bar Full time
Job Summary

Madison Reed Hair Color Bar is seeking a skilled and experienced Shift Lead to join our team. As a Shift Lead, you will be responsible for ensuring excellent guest experience from arrival to departure, working through the appointment schedule, communicating with guests, and ensuring the quality of every service by the team.

Key Responsibilities
  • Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
  • Support all aspects of the business as needed, including front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
  • Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services).
  • Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback.
  • Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
  • Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
  • Demonstrate mastery of all Madison Reed systems, policies, processes and procedures.
  • Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals' unique talents and abilities with the most relevant responsibilities.
  • Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
  • Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.
Requirements
  • Active cosmetology license in the state in which you are applying.
  • 1+ year of experience as a colorist behind the chair within a salon environment.
  • 1+ year of leadership experience in a customer facing environment.
  • Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
  • Comfortable operating point of sale systems.
Benefits
  • Medical, Dental, Vision & FSA (FT only)
  • Employee Assistance Program (FT and PT)
  • Pre-tax Commuter (Parking & Transit) Basic (FT Only)
  • Life AD&D (FT & PT)
  • Short & Long-term Disability (FT & PT)
  • Accident Insurance (FT only)
  • Critical Illness Hospital (FT Only)
  • Indemnity Paid (FT Only)
  • Parental Leave* (FT Only - Dependent on Tenure and Position)
  • Team Member Discount: Working Advantage (FT Only)
  • Pet Insurance (FT & PT)
  • One Medical Membership (FT & PT)
  • The College Tuition Benefit(FT & PT)
  • KinderCare Discount (FT & PT)
  • 401k Plans (FT & PT)
  • Paid Vacation Time (FT Only)
  • Paid Holidays (FT & PT)

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia, homophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

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