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Parts Sales Specialist

2 months ago

Portland, Oregon, United States Jaguar Land Rover Portland Full time
Job Summary

We are seeking a highly skilled and experienced Parts Sales Specialist to join our team at Jaguar Land Rover Portland. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring the timely and efficient delivery of parts and accessories to our service technicians.

Key Responsibilities
  • Take and fill orders for service technicians promptly and efficiently, providing expert advice on parts and accessories as needed.
  • Communicate with service technicians to verify that our parts and accessories department is meeting their requirements.
  • Make recommendations on specific parts and accessories that may be needed for each job, ensuring that our customers receive the best possible service.
  • Provide detailed information on the cost of parts required for each repair order, ensuring transparency and accuracy.
  • Maintain accurate inventory control systems and parts catalogs, ensuring that our stock is up-to-date and easily accessible.
  • Inform service personnel when back-ordered or special-order parts are received, ensuring that our customers receive their parts in a timely manner.
  • Accept and follow lawful directions from supervisors, demonstrating a commitment to teamwork and collaboration.
  • Provide exceptional customer service, greeting customers promptly and delivering a high level of satisfaction.
  • Develop and maintain a thorough knowledge of parts history, merchandise, and automobile service, enabling you to provide expert advice and guidance to our customers.
  • Work closely with the parts and accessories manager to achieve set goals for profitability and sales of parts and accessories.
  • Manage multiple customers simultaneously, ensuring that each customer receives individualized attention and satisfaction.
  • Maintain accurate customer mailing lists, ensuring that our customers receive timely and relevant information.
  • Work with customers to determine their parts and accessories needs, exploring merchandise in catalogs and suggesting supplementary products that may enhance their initial purchase.
  • Conduct telephone transactions in a courteous and efficient manner, providing expert advice and guidance to our customers.
  • Deal with customer complaints in a professional and empathetic manner, demonstrating a commitment to excellent customer service and customer satisfaction.
  • Ensure that all cash register transactions are accurate and secure, taking precise credit card and cash payments for purchases.
  • Verify merchandise according to purchase invoices and record merchandise into inventory, ensuring that our stock is accurate and up-to-date.
  • Prepare merchandise for presentation on the showroom floor, ensuring that our displays are dusted, clean, fully stocked, and appealing to customers.
  • Become proficient in computer systems necessary for parts and accessories management, ensuring that our systems are accurate and efficient.
  • Conduct periodic physical inventory of merchandise, ensuring that our stock is accurate and up-to-date.
Requirements
  • Experience in automotive parts sales and a strong working knowledge of automotive parts and accessories.
  • Excellent communication and customer service skills, with the ability to work effectively with multiple customers simultaneously.
  • Ability to maintain accurate inventory control systems and parts catalogs, ensuring that our stock is up-to-date and easily accessible.
  • Proficiency in computer systems necessary for parts and accessories management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
Benefits
  • Competitive salary range: $55,000.00 - $65,000.00.
  • Two health plans, starting at $0 per month.
  • Dental and Vision insurance.
  • Company-paid life insurance.
  • 401K with employer match.
  • Paid holiday, vacation, and sick days.
  • Flexible Spending Account.