Pharmacy Operations Specialist

2 weeks ago


Sussex, Wisconsin, United States Metro Market Full time

About Metro Market:

At Metro Market, we prioritize the well-being of our associates and customers, fostering a supportive and engaging atmosphere that makes work enjoyable.

We welcome all qualified candidates and are open to considering work visa sponsorship for this role.

Benefits Offered:

Health & Wellness:

Comprehensive healthcare benefits

Paid time off, including vacation, sick leave, and parental leave

Access to mental health resources through our Employee Assistance Program

Financial Incentives:

Eligibility for a 401(k) plan and/or a Taft-Hartley pension fund, subject to specific criteria

Group term life insurance availability, based on location-specific criteria

Potential for bonuses based on location-specific criteria

Discounts for associates

Growth Opportunities:

Tuition assistance, scholarships, and educational leave of absence, subject to eligibility

Extensive internal training and development resources to advance your career

Position Overview:

As a Pharmacy Operations Specialist, you will deliver professional pharmacy services, which include processing prescriptions, advising patients, and overseeing pharmacy technicians. You will ensure that all services meet professional standards and comply with relevant laws and regulations. You will embody the core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities:

  • Collaborate effectively to enhance customer satisfaction and maintain a positive working and shopping environment.
  • Provide courteous and efficient customer service, demonstrating sincerity, patience, and respect in all interactions.
  • Comply with all local, state, and federal health regulations.
  • Follow state and federal guidelines regarding licensing and drug dispensing.
  • Interpret prescriptions and accurately enter prescription and patient information into the system.
  • Supervise pharmacy technicians in prescription processing.
  • Advise patients on medication side effects, proper usage, and potential interactions, ensuring their understanding of treatment plans.
  • Consult with prescribers regarding the appropriateness of drug therapies.
  • Adhere to established procedures for efficiency and accuracy in prescription filling.
  • Administer immunizations in accordance with defined protocols.
  • Provide direct clinical services, including patient coaching and medication therapy management.
  • Maintain and monitor patient profiles.
  • Oversee inventory levels to ensure adequate supply.
  • Perform daily operational tasks under the guidance of the pharmacy manager.
  • Follow departmental policies and best practices for pharmacy operations.
  • Ensure compliance with HIPAA regulations regarding patient privacy.
  • Uphold all merchandising, labor control, expense management, and safety protocols; report any illegal activities.
  • Comply with food safety and sanitation regulations, identifying and reporting unsafe conditions.
  • Physical requirements include the ability to use close vision, depth perception, and adjust focus, as well as the capacity to lift or move objects up to 25 lbs.
  • Willingness to work at multiple locations as necessary.
  • Ability to perform essential functions of the role with or without reasonable accommodation.

Minimum Qualifications:

  • Valid Board of Pharmacy license
  • Strong interpersonal, communication, and customer service skills
  • Ability to thrive in a fast-paced environment
  • Friendly and approachable demeanor with a team-oriented mindset
  • Sound judgment and decision-making abilities
  • Ability to maintain confidentiality
  • Strong mathematical skills for calculations
  • Basic knowledge of algebra and geometry

Preferred Qualifications:

  • APhA Immunization Certification


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