Field Service Technician

4 weeks ago

Kansas City, Missouri, United States Stryten Energy Full time
Job Title: Field Service Technician

Stryten Energy is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing excellent customer service and customized solutions to our clients. You will repair batteries, chargers, and battery handling equipment in a timely and efficient manner at the customer's site.

Responsibilities:
  • Ensure work orders are filled out properly and in a timely manner.
  • Convey all information to the proper contact at the customer's location to ensure customer satisfaction.
  • Ensure a clean and safe work area.
  • Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer's specifications.
  • Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
  • Operate company vehicles in a safe, courteous manner, in all traffic.
  • Communicate with Management/Sales on any customer issues.
  • Actively promote point of sale items and allied products and services.
  • Proper use of company funds and assets in the execution of the job.
  • Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
  • Ability to operate forklift truck, crane, and reach truck on a regular basis.
  • Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer's expectation.
  • Ensure all information is conveyed to proper authority at customer's location to ensure customer satisfaction.
  • Demonstrates proficiency in the troubleshooting and repair of competitor's equipment.
  • Pursues new accounts, qualifies whether services are warranty or billable.
  • Recommends and implements improvements in the work process.
  • Interfaces with multiple levels of customers/dealers/management to provide assistance and recommend application improvements.
Requirements:
  • High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience.
  • Has the ability to obtain a Commercial Driver's License with hazardous material endorsements within 180 days of hire date.
  • Forklift Training Certification or ability to obtain.
Competencies:
  • Usage of standard shop tools. Good understanding of basic electricity/electronics.
  • Ability to read, analyze and interpret common technical manuals.
  • Excellent communication and customer satisfaction skills.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to train new personnel and provide technical assistance where needed.
  • Ability to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.
  • Ability to define problems and draw valid conclusions on the work that needs to be performed.
  • Critical thinking and troubleshooting skills. Ability of work with minimal supervision.
  • Ability to manage multiple projects and plan special projects.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment:
  • While performing the duties of this job, the individual is regularly exposed to moving mechanical parts and fumes or airborne particles.
  • Individual is regularly exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock.
  • Noise level is minimal to loud.
  • Surroundings clean to dirty.
  • Environment could be loud and noisy.
  • Appropriate PPE as required by Stryten and customer.
EEO:

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Our Company:

Stryten Energy helps solve the world's most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world's most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.

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