Customer Service Representative

3 weeks ago


Dayton, Ohio, United States Dayton Freight Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dayton Freight. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Assist customers with a variety of inquiries, including freight pickup requests, rate quotes, and shipment tracing.
  • Handle customer administration tasks, such as responding to emails, faxes, and voicemails.
  • Provide break, lunch, and vacation support for the Reception position.
  • Work in a team setting to efficiently and effectively answer group calls and emails.
  • Provide feedback on potential process improvements or recommendations to improve or streamline customer requests.
  • Accurately and professionally address a wide variety of customer requests, including tracing shipments, scheduling pickups, and resolving freight bill issues.
Requirements
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment with excellent attention to detail.
  • Experience with handling a high volume of phone calls.
  • Fluent in English.
  • Legally eligible to work in the United States.
  • Must be at least 18 years of age.
Benefits
  • Competitive weekly pay.
  • Quick advancement opportunities.
  • Customized training program.
  • Professional, positive, and people-centered work environment.
  • Modern facilities.
  • Comprehensive benefits package, including health, dental, vision, and 401(k) plan.


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