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Technical Support Specialist
2 months ago
Systor Systems is a prominent manufacturer and distributor of digital media duplication technology. Our advanced duplicators are designed to reproduce various data storage devices, including NVME and SSD solid-state drives, mechanical hard disk drives, flash memory types (USB, SD, CF), and optical disc drives (CD, DVD, Blu-ray). With a global presence across multiple regions, we are dedicated to providing exceptional quality and reliability in our offerings.
We are in search of a full-time professional to take on a role focused on technical assistance, customer engagement, and product expertise.
We are open to training a motivated individual who demonstrates a strong desire to learn and grow.
Key Responsibilities:
- Respond to product support requests via phone, email, and online communication.
- Provide detailed information about product features, articulate benefits, and engage customers with tailored product recommendations.
- Inspect, repair, and/or restock returned products.
- Communicate company insights regarding the status of technical support requests, returned items, and suggestions for product enhancements.
- Maintain up-to-date knowledge of product developments.
- Update and enhance product detail pages on company websites and sales platforms.
Desired Qualities:
- Ability to excel in a dynamic e-commerce environment.
- Strong organizational capabilities and the ability to manage multiple tasks simultaneously.
- Meticulous attention to detail and commitment to follow-up.
- A proactive mindset, self-motivated, and driven to achieve results.
- Adept at problem-solving: ready to address challenges as they arise.
- Recognized as a reliable source of technical knowledge within the organization.
- Professional communication skills, including proper grammar and business email etiquette.
Preferred Skills:
- Experience with online retail platforms such as Amazon, eBay, and Newegg.
- Familiarity with e-commerce systems like Shopify and Miva.
- Background in technical support and/or customer service related to electronics and emerging technologies.
- Experience with customer service software, including Zendesk and Shipstation.
- Basic skills in Google Docs, Microsoft Word, and Excel.
- Basic knowledge of Adobe Photoshop and/or Illustrator.
- Fundamental understanding of HTML, CSS, Liquid, and/or JavaScript.
- Proficiency in Korean, Spanish, Mandarin/Cantonese Chinese, or Tagalog Filipino is a plus.