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Multi-Unit Team Leader

4 weeks ago

Dublin, Ohio, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

Job Summary: We are seeking a highly motivated and experienced Multi-Unit Team Leader to lead our tax offices in Dublin, Ohio. As a key member of our team, you will be responsible for managing office staffing, operations, and logistics for multiple offices, while also partnering with the District General Manager to create and implement office-level growth plans and client growth targets.

Key Responsibilities:

  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Requirements:

  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

About Us: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

Why Work for Us: We offer a range of benefits to support your total well-being, including an Employee Assistance Program with Health Advocate, wellbeing program BetterYou, and various discounts on everyday items and services. We are an equal opportunity employer and welcome and celebrate diversity in the workplace.