VoIP Engineer

4 weeks ago


New Carrollton, Maryland, United States Astor & Sanders Full time
Job Summary:

We are seeking a talented VoIP Engineer specializing in Cisco Unified Communications to join our team at Systems Integration & Development (SID).

This is a full-time position available onsite (hybrid) in New Carrollton, MD.

Key Responsibilities:

Design, implement, and maintain Cisco Unified Communications solutions, including VoIP, video, and collaboration technologies.
Troubleshoot issues related to Cisco call processing, VoIP quality, and network integration.
Provide Level 3 support for Cisco Unified Communications Manager (CUCM) and associated applications.
Manage and optimize network performance to ensure reliable and high-quality VoIP communications.
Ensure all security policies/GSP/IRM mandates are met/implemented correctly on network devices, best practices are implemented.
Collaborate with the network engineering team to address connectivity and configuration issues.
Conduct regular system health checks and maintain documentation for all telephony systems.
Assist in user training and support for Cisco telephony tools and applications.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience working with VoIP technologies, specifically Cisco Unified Communications.
Strong knowledge of Cisco Unified Communications Manager, Unity Connection, and related Cisco VoIP applications.
Experience with troubleshooting VoIP systems and network performance issues.
Extensive knowledge of TCP/IP, spanning tree, subnetting, routing, access control lists, wireless, VPN, DNS/DHCP/IPAM, and firewall operations.
Familiarity with SIP, RTP, and related telephony protocols.
Cisco certifications such as CCNA Voice or CCNP Collaboration are highly preferred.
Excellent communication and teamwork skills.
Previous experience in a federal environment is a plus.

What We Offer:

SID offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. We are an Equal Opportunity Employer.

Some of our competitive benefits include:
Medical and dental coverage
401k plan with employer contribution
Paid holiday, vacation, and sick leave
Metro-check program
Tuition reimbursement

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