Customer Service Liaison

1 month ago


Jackson, Michigan, United States Dayton Freight Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dayton Freight. This role is responsible for providing exceptional customer service, handling a high volume of phone calls, and assisting with various tasks such as freight reports, driver collect reports, and billing.

Key Responsibilities
  • Assist the Service Center Manager with various tasks and responsibilities
  • Take and deliver messages for the Service Center Manager and Account Managers
  • Provide assistance to Drivers with freight-related issues
  • Prepare bills of lading and delivery receipts
  • Maintain excellent communication with external and internal customers, as well as interline companies
Responsibilities
  • Assist customers with freight pickup requests, rate quotes, and freight charges
  • Handle hot shipments, shipment tracing, and appointments or special requests
  • May be asked to assist with payroll, data entry, freight reports, and billing
Requirements
  • Skilled in Microsoft Office Programs
  • Excellent keyboarding skills
  • Experience working in a fast-paced environment with excellent attention to detail
  • Ability to handle a high volume of phone calls
  • Exceptional communication and customer service skills
Benefits
  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement opportunities
  • Customized training program
  • Professional, positive, and people-centered work environment
  • Modern facilities


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