Customer Service Liaison
14 hours ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dayton Freight. This role is responsible for providing exceptional customer service, handling a high volume of phone calls, and assisting with various tasks such as freight reports, driver collect reports, and billing.
Key Responsibilities- Assist the Service Center Manager with various tasks and responsibilities
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers with freight-related issues
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers, as well as interline companies
- Assist customers with freight pickup requests, rate quotes, and freight charges
- Handle hot shipments, shipment tracing, and appointments or special requests
- May be asked to assist with payroll, data entry, freight reports, and billing
- Skilled in Microsoft Office Programs
- Excellent keyboarding skills
- Experience working in a fast-paced environment with excellent attention to detail
- Ability to handle a high volume of phone calls
- Exceptional communication and customer service skills
- Stable and growing organization
- Competitive weekly pay
- Quick advancement opportunities
- Customized training program
- Professional, positive, and people-centered work environment
- Modern facilities
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Customer Service Liaison
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