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IT Support Specialist

2 months ago

Sunset Valley, Texas, United States Infinity Enterprises Full time
About the Role

We are seeking a highly skilled IT Administrator Service Desk professional to join our team at Infinity Enterprises. As a key member of our Managed IT Services team, you will be responsible for providing exceptional support to our external customers.

Key Responsibilities
  • Record, prioritize, classify, and process service requests in a timely and efficient manner
  • Administer and monitor existing IT infrastructure to ensure optimal performance
  • Optimize processes and workflows within the service desk to improve efficiency and customer satisfaction
  • Collaborate closely with departments for infrastructure and network to ensure seamless IT support
Requirements
  • Completed IT training and first professional experience, preferably as an IT specialist for system integration
  • Proficient in working with a ticket system and knowledge of client hardware and software
  • Basic knowledge of Active Directory and Microsoft server operating systems and network technologies
  • Ideal experience with Citrix and M365
  • Strong customer orientation and communication skills, with excellent German language skills (C1) in spoken and written form
What We Offer
  • Flexible working hours without core working hours and the possibility to work from the office or home office
  • Extensive opportunities for further training and professional development