Enterprise Customer Service Operations Specialist

3 days ago


San Diego, California, United States Strategic Data Systems Full time
About the Role

We are seeking an experienced Enterprise Customer Service Operations Specialist to join our team in San Diego, CA. This role involves providing top-notch support to Military Sailors and their families via various communication channels.

Key Responsibilities:
• Serve as the initial point of contact for customer inquiries, leveraging phone, e-fax, email, chat, and other mediums.
• Utilize a range of essential software applications, including internal and external websites, telephone systems, CRM tools, and more.
• Accurately record relevant information into systems and web forms using a computer, adhering to precise transactional standards.
• Receive comprehensive training on military programs and applications to deliver tailored support to customers across the Continental US and Abroad.

Requirements:
  • Possession of a DOD Secret Security Clearance
  • A minimum of four years' experience, or three years with an Associate's degree, or prior military background
  • Proven expertise in customer service and responding to requests for information
  • Contact center experience is highly desirable
  • Familiarity with current CRM systems
  • Ability to establish rapport with customers, identify concerns, and leverage documentation and CRM systems to address requests effectively
  • Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
  • Excellent oral and written communication skills to convey complex information accurately
  • Capacity to multitask, prioritize tasks, and manage time efficiently
  • Flexibility to work nights and weekends in a fast-paced environment
  • Type at least 30 words per minute
  • Previous experience as a data entry clerk or similar position


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