Enterprise Customer Service Operations Specialist
3 days ago
We are seeking an experienced Enterprise Customer Service Operations Specialist to join our team in San Diego, CA. This role involves providing top-notch support to Military Sailors and their families via various communication channels.
Key Responsibilities:
• Serve as the initial point of contact for customer inquiries, leveraging phone, e-fax, email, chat, and other mediums.
• Utilize a range of essential software applications, including internal and external websites, telephone systems, CRM tools, and more.
• Accurately record relevant information into systems and web forms using a computer, adhering to precise transactional standards.
• Receive comprehensive training on military programs and applications to deliver tailored support to customers across the Continental US and Abroad.
Requirements:
- Possession of a DOD Secret Security Clearance
- A minimum of four years' experience, or three years with an Associate's degree, or prior military background
- Proven expertise in customer service and responding to requests for information
- Contact center experience is highly desirable
- Familiarity with current CRM systems
- Ability to establish rapport with customers, identify concerns, and leverage documentation and CRM systems to address requests effectively
- Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
- Excellent oral and written communication skills to convey complex information accurately
- Capacity to multitask, prioritize tasks, and manage time efficiently
- Flexibility to work nights and weekends in a fast-paced environment
- Type at least 30 words per minute
- Previous experience as a data entry clerk or similar position
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