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Assistant General Manager

2 months ago

Bell Gardens, California, United States Crunch Fitness Full time
Job Description

Crunch Fitness is seeking a highly motivated and experienced professional to fill the role of Assistant General Manager. This individual will be responsible for assisting the General Manager in ensuring the highest level of service and facilities for our members.

Key Responsibilities
  • Administration and Organization
    • Develop and implement effective administrative procedures to ensure seamless club operations.
    • Communicate and enforce club policies and procedures to employees.
    • Lead by example and promote a positive work environment.
    • Recruit and hire high-caliber staff to support club goals.
  • Sales and Revenue Management
    • Lead, motivate, and manage sales teams to achieve desired revenue goals.
    • Implement and support company programs and promotions to drive new sales leads.
    • Monitor and analyze sales data to identify areas for improvement.
    • Develop and maintain strong relationships with members and staff to drive sales growth.
  • Personal Training and Revenue Management
    • Lead, motivate, and manage personal training teams to achieve desired revenue and session production goals.
    • Implement and support company programs and promotions to drive new personal training client acquisition.
    • Monitor and analyze personal training data to identify areas for improvement.
    • Develop and maintain strong relationships with members and staff to drive personal training growth.
  • Operations
    • Coordinate and work with club support functions to ensure seamless operations.
    • Support personnel-related problems or difficulties by following club procedure and documentation.
    • Resolve member complaints in an expeditious and tactful manner.
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members.
  • Financial
    • Exhibit an understanding of budgets and income statements.
    • Establish controls of expenses and purchasing of club supplies.
    • Display an ability to keep expenses at or below budget.
    • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
  • Leadership and Motivation
    • Serve as a role model for employees.
    • Communicate effectively by holding regular meetings with key club personnel.
    • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality work environment.
    • Oversee, support, direct, and develop department heads.
  • Profit Centers
    • Illustrate an ability to drive profit center revenue such as personal training, retail, etc.
    • Monitor flagged check-ins to increase revenue and collections.
    • Demonstrate an ability to increase revenue per member.
  • Meetings
    • Hold regular department meetings to discuss goals and progress.
    • Attend employee training meetings to stay up-to-date on company policies and procedures.
  • Accountabilities
    • Implement and support company programs and promotions to drive new sales leads.
    • Oversee expense goals by managing payroll and general and administrative expenses.
    • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
    • Keep current in knowledge of key competitors.
    • Conduct frequent walk-throughs to ensure club standards are met.
  • Measurement Standards
    • Successful management of all financial budgetary goals.
    • Ensure standards of club cleanliness and customer service excellence.
    • Demonstrate professionalism by leading by example.
    • Membership retention.
    • Timely completion of assigned tasks and projects.
    • Follow all policies and procedures.