Automotive Store Manager

6 hours ago

Lakewood Ohio, United States Mr. Tire Auto Service Centers Full time
Store Manager Job Description

The Store Manager plays a pivotal role in the success of our tire service centers, providing daily leadership to a team of skilled technicians, guest care specialists, and assistant store managers. Reporting to the District Manager, this position is responsible for driving store performance, selecting, coaching, and developing store teammates to achieve exceptional guest satisfaction and loyalty.

Key Responsibilities:

  • Develop and implement sales plans to achieve sales goals and promote products and services to guests.
  • Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
  • Manage expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
  • Audit courtesy inspections performed by teammates and ensure the store is in excellent condition and maintained to Monro standards for cleanliness.
  • Schedule guest appointments and assign teammates according to their skill level for timely completion of vehicle services/repairs.
  • Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments.
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention.
  • Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards.
  • Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
  • Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines.

Requirements:

  • Strong leadership and communication skills.
  • Ability to manage and develop a team of technicians and guest care specialists.
  • Excellent customer service and sales skills.
  • Ability to manage expense control and inventory.
  • Strong technical knowledge and capabilities.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.

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