Service Order Dispatcher Expert
7 days ago
At ServiceSource, we are seeking a skilled Service Order Dispatcher Expert to join our team. This role is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.
">Job Summary: We are looking for a highly motivated and organized individual to perform facilities service desk functions at the Base Operations Support (BOS) NGA National Campus West (NCW) contract in St. Louis and Arnold, MO. The ideal candidate will have experience with customer service and data entry, as well as the ability to work efficiently in a team environment.
Primary Duties:
- Receive and process work requests in accordance with contract standards.
- Enter information into IWMS.
- Complete work requests and preventive maintenance requests by entering all required data into IWMS.
- Scan and attach notes, invoices, and reports to work requests and preventive maintenance requests in IWMS.
- Receive and escalate customer complaints to supervisors.
Additional Responsibilities:
- Review work requests for completeness according to Performance Work Statement (PWS) requirements.
- Forward to supervisor for further processing.
- Inform customers by email or telephone of work request status and any anticipated delays.
- Provide follow up customer service satisfaction calls.
- Provide exemplary customer services by responding to requests in a professional and timely manner while displaying a positive demeanor.
- File timesheets, work requests, and preventive maintenance requests.
- Escalate emergency requests to responsible shops and supervisors as appropriate.
- Complete assigned trainings by required due dates.
Qualifications:
- High School diploma or state certified equivalent required.
- Two years of direct experience with customer service and/or data entry required.
- Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.
Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.
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