Service Order Dispatcher Coordinator
1 week ago
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. We strive to foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive.
Salary: $45,000 - $55,000 per year
Job Description
We are seeking an experienced Facilities Service Desk Specialist to join our team. As a key member of our Operations Support team, you will be responsible for performing Facilities Service Desk functions at our National Campus West contract in St. Louis and Arnold, MO. Your primary duties will include receiving and processing work requests, entering information into the Integrated Workplace Management System (IWMS), completing work requests and preventive maintenance requests, and providing effective customer service to achieve customer satisfaction.
Required Skills and Qualifications
To be successful in this role, you should have two years of direct experience with customer service and/or data entry, a high school diploma or state certified equivalent, and the ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph. You should also possess excellent customer service, verbal, and written skills, as well as working knowledge of Microsoft Office (Word, Excel, Outlook) and basic typing skills.
Benefits
As a member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.
Others
This position requires occasional lifting or moving products and supplies, up to 50 pounds. The work environment is usually quiet, and you will be required to sit, reach with hands and arms, and talk and hear regularly.
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