Customer Service Expert

4 days ago


St Louis, Missouri, United States Hager Companies Full time
About the Job

We are seeking a Customer Service Expert to join our team at Hager Companies. The successful candidate will be responsible for engaging with external and internal customers on behalf of the company.


Job Responsibilities
  • Enter and review orders, answering customer inquiries via phone or email.
  • Participate in meetings with the customer service team to identify new communication strategies.
  • Maintain knowledge about company products and services to provide optimal customer support.
  • Closely monitor order fulfillment and ensure timely delivery to customers.
  • Communicate effectively with customers and sales teams to resolve issues and improve satisfaction.

Requirements

To be considered for this role, applicants must have:

  • A minimum of two years' experience in a similar customer-facing position.
  • Proficiency in basic software packages, such as Microsoft Office.
  • Excellent verbal and written communication skills.
  • The ability to work independently and as part of a team.

Salary Information

The estimated salary range for this position is $45,000 - $60,000 per year, depending on experience and qualifications.



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