Crisis Management Supervisor
2 weeks ago
Required Skills & Experience
- A bachelor's degree is mandatory, with a master's degree in Counseling or Social Work being preferred.
- A minimum of 120 college credits from an accredited institution for the bachelor's degree and at least 30 graduate credits for the master's degree are required. Documentation of degree(s) must be provided.
- At least 1 year of experience in mental health services, ideally within crisis intervention or suicide prevention frameworks.
- Proficiency in various software applications, particularly Microsoft Products, is essential.
- Strong verbal and written communication abilities are necessary.
- Capability to effectively operate in high-pressure situations requiring immediate action.
- Ability to provide real-time supervision to staff.
- Familiarity with local and statewide community resources is important.
- Strong analytical and problem-solving capabilities are expected.
- Proficient computer skills, including internet navigation, are required.
Job Overview
Insight Global is seeking a qualified Online Crisis Chat Supervisor to enhance our dedicated team. This position offers a hybrid work arrangement following an initial training period. The role includes a comprehensive training program that takes place onsite, followed by a schedule that requires periodic in-person evaluations and coaching sessions with your team.
As a supervisor, you will oversee a team of digital crisis specialists who deliver online emotional support through chat and text services. Your responsibilities will include ensuring quality assurance and providing constructive feedback to enhance service delivery. The role emphasizes effective communication and high-quality support for individuals seeking assistance.
Training will encompass essential skills such as active listening, suicide prevention techniques, and resource utilization to ensure that clients receive the necessary information and support. A strong focus on quality assurance is a key aspect of this position.
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