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Crisis Management Supervisor

2 months ago

Columbia, South Carolina, United States Insight Global Full time

Essential Qualifications & Experience

- A bachelor's degree is mandatory, with a preference for a master's degree in Counseling or Social Work.

- A minimum of 120 college credits from an accredited institution for the bachelor's degree and at least 30 graduate credits for the master's degree are required. Documentation of degrees is necessary.

- At least 1 year of experience in mental health services, particularly in crisis intervention or suicide prevention is essential.

- Proficiency in various software applications, particularly Microsoft Products, is required.

- Strong verbal and written communication skills are crucial.

- Ability to operate effectively in a fast-paced environment that demands immediate responses to critical situations.

- Capacity for real-time supervision of team members.

- Familiarity with local and statewide community resources is beneficial.

- Strong analytical and problem-solving abilities are required.

- Competence in using various software and internet tools is necessary.

Position Overview

Insight Global is seeking a dedicated Online Crisis Chat Supervisor to enhance our expanding team. This position involves a hybrid work model that includes an initial training phase. The selected candidate will undergo 5 weeks of comprehensive onsite training. Following this training, there will be a requirement to conduct in-person feedback and quality assurance sessions with the team on a bi-weekly basis.

The supervisor will oversee a team of up to 4 digital crisis specialists who provide online emotional support through Crisis Chat and Text services. This role emphasizes high levels of communication and quality assurance, ensuring that all contacts receive the necessary emotional support and resources.

Training will encompass approximately 48 hours focused on active listening, suicide prevention techniques, and effective utilization of agency resources to assist individuals in need. A significant emphasis is placed on maintaining high standards of quality assurance throughout the role.