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Crisis Management Supervisor

2 months ago


Columbia, South Carolina, United States Insight Global Full time

Essential Qualifications & Experience

- A bachelor's degree is mandatory, with a master's degree in Counseling or Social Work being highly desirable.

- A minimum of 120 college credits from an accredited institution for the bachelor's degree and at least 30 graduate credits for the master's degree are required. Documentation of degrees is necessary.

- At least 1 year of experience in mental health services, particularly in crisis intervention or suicide prevention is essential.

- Proficiency in various software applications, particularly Microsoft Products, is required.

- Strong verbal and written communication skills are necessary.

- Ability to effectively operate in high-pressure situations requiring immediate responses.

- Capacity to provide real-time supervision of staff.

- Familiarity with local and statewide community resources is beneficial.

- Strong analytical and problem-solving abilities are required.

- Competence in using various software and internet applications is necessary.

Position Overview

Insight Global is seeking a qualified Online Crisis Chat Supervisor to oversee a dedicated team in a hybrid work environment. This position involves an initial training period, followed by a requirement to conduct in-person feedback and quality assurance sessions with your team.

You will be responsible for supervising a group of digital crisis specialists who provide online emotional support through Crisis Chat and Text services. This role emphasizes high levels of communication and quality assurance, ensuring that all interactions are handled with care and professionalism.

Training will cover essential skills such as active listening, suicide prevention techniques, and effective use of agency resources to assist individuals in need. A strong focus on quality assurance will be maintained throughout your supervisory role.