Customer Service Liaison

4 weeks ago


Shrewsbury, Pennsylvania, United States State Farm Insurance Full time

Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. This role involves processing policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary.

Key Responsibilities:

  • Assist customers with their insurance needs and provide personalized support.
  • Process policy changes, claims, and payments in a timely and accurate manner.
  • Maintain accurate and up-to-date customer records.
  • Collaborate with team members to ensure seamless customer experiences.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in insurance policies and regulations.

About State Farm Insurance: State Farm Insurance is a leading provider of insurance services, dedicated to providing exceptional customer service and support. We are committed to helping our customers achieve their goals and protect their assets.



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