Automotive Service Director

2 days ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time
Service Manager Position

New Bern Auto Group is seeking an experienced leader to oversee our service department. This is a great opportunity for a seasoned Service Advisor, Shop Foreman, Shop Dispatcher, or experienced Service Manager looking to take on a new challenge.

What We Offer:

  • Competitive Compensation Package (Salary Plus Commission)
  • Comprehensive Benefits (Medical, Dental, Vision, Life)
  • 401k Plan
  • Ongoing Training and Education through the manufacturer and management team
  • Family-Oriented Work Environment
  • Employee Discounts on vehicle purchases and services

Responsibilities:

  • Assist customers in servicing and repairing their vehicles, explaining each service need in a clear and concise manner.
  • Communicate effectively with customers, employees, coworkers, and vendors to ensure seamless service delivery.
  • Understand customers' requirements and concerns, matching them to various service options.
  • Manage shop flow and maintain a productive work environment.
  • Monitor and report on productivity metrics.
  • Stay up-to-date on new products, features, and accessories, attending product training as required.
  • Supervise and manage service department personnel, monitoring their performance in servicing customers.
  • Develop and achieve goals for effective labor rate, ASR percentages, hours per RO, Xtime utilization, and other key performance indicators.
  • Ensure timely completion, submission, and payment of warranty work.
  • Maintain a high Customer Service Index (CSI) rating by promptly addressing customer complaints and concerns.

Qualifications:

  • A minimum of 2 years of experience as a Service Manager or 5 years as a Service Advisor.
  • Strong focus on providing exceptional customer service.
  • Valid driver's license.
  • Background screening.


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Kia of New Bern is seeking an experienced Automotive Service Manager to lead our service team and drive business growth. What We Offer:Competitive compensation and benefits packageOngoing training and education through the manufacturer and management teamFamily-oriented and genuinely friendly work environmentEmployee vehicle purchase and service...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Kia of New Bern is seeking an experienced Automotive Service Manager to lead our service team and drive business growth. We Offer:Competitive compensation and benefits packageOngoing training and education through the manufacturer and management teamA family-oriented and genuinely friendly work environmentEmployee vehicle purchase and service...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Kia of New Bern is seeking an experienced Automotive Service Manager to lead our service team and drive business growth. We Offer:Competitive compensation and benefits packageOngoing training and education through the manufacturer and management teamA family-oriented and genuinely friendly work environmentEmployee vehicle purchase and service...


  • New Bern, North Carolina, United States Kiaofnewbern Full time

    Kia of New Bern and Mazda of New Bern is seeking an experienced Service and Parts Director to lead our new facilities. This is a fantastic opportunity for an established business with two great brands. Our state-of-the-art facilities offer a comfortable and productive work environment.**What We Offer:**Competitive medical, dental, and vision benefits401(k)...


  • New Bern, North Carolina, United States Kiaofnewbern Full time

    Kia of New Bern and Mazda of New Bern is seeking an experienced Service and Parts Director to lead our new facilities. This is a fantastic opportunity for an established business with two great brands. Our state-of-the-art facilities offer a comfortable and productive work environment.**What We Offer:*** Competitive medical, dental, vision, and life...


  • New Bern, North Carolina, United States FusionWorks Full time

    Service Manager in the Automotive SectorWe're looking for a skilled Service Manager to join our team at FusionWorks. As a Service Manager, you will be responsible for providing top-notch support to our clients in the automotive industry.Key Responsibilities:Operational software and hardware support, including independent ticket processingMaintenance of IT...


  • New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Join Our Team - Automotive Customer Service SpecialistChevrolet of New Bern is seeking a dedicated individual to enhance our customer service experience. We are looking for candidates who exhibit exceptional organizational skills and a keen eye for detail, coupled with a strong foundation in delivering outstanding customer support. As a Service Advisor...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Job SummaryKia of New Bern is seeking a highly organized and detail-oriented Service Advisor to join our team. As a Service Advisor, you will act as a liaison between customers and technicians, communicating with customers to determine their vehicular issues and repair timelines. You will provide technicians with accurate symptoms to properly diagnose...


  • New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Chevrolet of New Bern is seeking an experienced leader to oversee the service operations of our dealership. As a Service Manager, you will be responsible for ensuring that our customers receive exceptional service and that our service department runs efficiently and effectively.Key Responsibilities:Assist customers in servicing, repairing, and explaining...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Service Manager Job Opportunity at Kia of New BernKia of New Bern is seeking a skilled Service Manager to lead our service team and drive business growth.What We Offer:Competitive compensation and benefits packageOngoing training and education through the manufacturer and management teamFamily-oriented and genuinely friendly work environmentEmployee vehicle...


  • New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Chevrolet of New Bern is seeking an experienced leader to oversee the service department. This is a great opportunity for a seasoned professional to lead a team of technicians and provide exceptional customer service.Responsibilities:Assist customers in servicing and repairing their vehicles, explaining each service need in a clear and concise...


  • New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Job Summary:Chevrolet of New Bern is seeking an experienced leader to fill the role of Service Manager. This position is ideal for a seasoned professional with a strong background in service management, looking to join a dynamic team and contribute to the success of our dealership.Key Responsibilities:Assist customers in servicing, repairing, and explaining...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Job OverviewKia of New Bern is looking for an experienced Automotive Service Manager to enhance and lead our service department.Benefits Offered:Comprehensive Medical, Dental, and Vision PlansRetirement Savings Plan (401k)Continuous training and professional development through manufacturer and management resourcesSupportive and family-oriented workplace...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Position OverviewKia of New Bern is in search of an experienced Automotive Service Manager to enhance and lead our service department.Benefits Offered:Comprehensive Medical, Dental, and Vision PlansRetirement Savings Plan (401k)Continuous training and professional development through manufacturer programs and management supportA supportive and...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    Job OverviewKia of New Bern is in search of an Automotive Service Manager to enhance and lead our service team.What We Provide:Comprehensive Medical, Dental, and Vision PlansRetirement Savings Plan (401k)Continuous training and development through manufacturer resources and management supportA supportive and family-oriented workplace cultureDiscounts on...

  • Automotive Technician

    3 weeks ago


    New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Job SummaryWe are seeking a highly skilled and motivated Automotive Technician Apprentice to join our team at Chevrolet of New Bern. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring the highest level of vehicle maintenance and repair.Key ResponsibilitiesPerform routine vehicle...

  • Automotive Detailer

    2 days ago


    New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Job SummaryWe are seeking a skilled Automotive Detailer to join our team at Chevrolet of New Bern. As an Automotive Detailer, you will be responsible for cleaning vehicles to the highest standards, ensuring they look their best for our customers.Key ResponsibilitiesClean vehicle interiors and exteriors to meet company standards and client expectationsOperate...


  • New Bern, North Carolina, United States Kia of New Bern Careers Full time

    {"title": "Automotive Apprentice Technician", "description": "Unlock Your Potential in the Automotive IndustryWe are seeking a highly motivated and skilled Automotive Apprentice Technician to join our team at Kia of New Bern Careers. As a key member of our team, you will have the opportunity to develop your skills and knowledge in a state-of-the-art...


  • New Bern, North Carolina, United States Kia of New Bern Full time

    About the RoleWe are seeking a highly skilled and experienced Mazda Automotive Technician to join our team at Kia of New Bern. As a key member of our service department, you will be responsible for diagnosing and repairing complex automotive issues, ensuring that our customers receive the highest level of service and satisfaction.ResponsibilitiesPerform...


  • New Bern, North Carolina, United States Chevroletofnewbern Full time

    Join Our Team as a Certified Automotive SpecialistAt Chevroletofnewbern, we are dedicated to fostering long-term relationships with our customers. We believe that satisfied employees lead to satisfied customers, and we recognize those who are committed to excellence and motivation.Our commitment is to consistently provide the award-winning service and value...