Luxury Automotive Client Consultant
2 weeks ago
We are in search of enthusiastic Luxury Automotive Client Consultants who are passionate about delivering exceptional customer experiences and are eager to be recognized for their contributions.
Founded with a commitment to excellence, Midwestern Auto Group is a premier destination for high-end automotive brands. Our extensive lineup includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.
Our Service Division is equipped with cutting-edge technology and the latest diagnostic instruments to empower our team and optimally serve our clientele. Our skilled technicians are factory-trained and possess comprehensive knowledge of vehicle operation and maintenance protocols.
Client Consultant Responsibilities
- Welcomes clients promptly and courteously
- Collects customer and vehicle details
- Accurately communicates all vehicle issues as described by the client
- Engages with clients to assess their service requirements
- Identifies and recommends necessary maintenance based on vehicle age, mileage, and service history
- Prepares thorough and precise cost estimates for labor and parts
- Tracks the status of each vehicle throughout the day, providing regular updates to clients
- Ensures that the final invoice aligns with the services rendered
- Enhances customer satisfaction by fostering strong client relationships
- Adheres to company standards for ethical practices, professional demeanor, organization, customer service, and community engagement
- Boosts profitability by maximizing sales and implementing promotional strategies
- Supervises technicians working on client vehicles, including time management, parts procurement, and job completion timelines
- Participates in quality assurance processes
- Contributes to the development and documentation of standard operating procedures as required
- Previous experience as a service advisor or service writer is preferred
- Exhibit above-average communication and phone skills
- Bring a positive and proactive attitude to this position and be comfortable with upselling
- Demonstrate excellent follow-up and follow-through abilities to ensure client satisfaction
- Ability to convey technical information in layman's terms to clients
- Capacity to adapt and evolve with changing business needs
- Commission-based compensation
- Comprehensive medical, dental, and vision plans
- Life insurance and short-term/long-term disability coverage
- Paid time off including vacation, holidays, and sick leave
- 401K plan with company matching up to 4%
- Discounted leasing programs from manufacturers
- Discounts on services and parts
- Flexible work schedules, including no late evenings and a day off during the week
- No work on Sundays
- Opportunities for training and professional development
- Pathways for growth and promotion
- Career mobility across a diverse range of luxury automotive brands
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