Customer Operations Manager

3 days ago


Chicago, Illinois, United States LaSalle Network Full time
Customer Operations Manager

LaSalle Network is partnering with a rapidly growing international spice producer to fill a dynamic Customer Operations Manager role. Located in the River North neighborhood of downtown Chicago, this company prides itself on its inclusive culture and dog-friendly office.

Key Responsibilities:
  • Manage the Client Service Team, guiding the processing of sales orders, purchase orders, onboarding new customers, and daily communication with customers.
  • Utilize interpersonal relationships and communication skills to build rapport with clients, ensuring clear communication from start to finish.
  • Collaborate and communicate with internal teams and customers on a regular proactive basis, including daily, weekly, and/or monthly meetings.
  • Oversee client escalation issues and implement effective solutions.
  • Collaborate closely with Sales to support customers for new product commercialization rollouts.
  • Implement and manage floor stock agreements with customers.
  • Keep updated live reporting from Co-Packer regarding production timelines.
  • Communicate with internal Distribution Center to ensure product is shipped and received properly by the customer.
  • Oversee two direct reports.
Requirements:
  • Bachelor's degree or related work experience.
  • Experience working in B2B.
  • Leadership experience, including management, leading teams, coaching, and mentoring.
  • ERP and CRM experience required.
  • Ability to work with cross-functional teams (Sales, Operations, Quality, R&D).
  • Strong written and verbal communication skills.
  • A problem solver with the ability to develop dynamic solutions.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue, and industry-based awards from major publications. LaSalle Network's company experts regularly contribute insights on retention strategies, hiring trends, and hiring challenges to national news outlets.



  • Chicago, Illinois, United States The LaSalle Group Full time

    Customer Operations ManagerLaSalle Network is partnering with a rapidly growing international spice producer to find a dynamic Customer Operations Manager. Located in the River North neighborhood of downtown Chicago, this company prides itself on its inclusive culture and dog-friendly office.Key Responsibilities:Provide high-level B2B support for clients,...


  • Chicago, Illinois, United States James Hardie Full time

    Job Title: Associate Customer Service ManagerJames Hardie Building Products Inc. is a leading manufacturer of fiber cement home siding and exterior design solutions. We are seeking an experienced Associate Customer Service Manager to join our team in Chicago.Job Summary:The Associate Customer Service Manager will be responsible for leading a team of Customer...


  • Chicago, Illinois, United States James Hardie Full time

    Job Title: Associate Customer Service ManagerJames Hardie Building Products Inc. is a leading manufacturer of fiber cement home siding and exterior design solutions. We are seeking an experienced Associate Customer Service Manager to join our team in Chicago.Job Summary:The Associate Customer Service Manager will be responsible for leading a team of customer...


  • Chicago, Illinois, United States Great Wolf Lodge Full time

    Job Title: Customer Service and Social Operations AnalystAt Great Wolf Lodge, we are seeking a highly skilled Customer Service and Social Operations Analyst to join our team. This role will be responsible for managing the customer service function across various channels, including phone, offline, chat, and social media via BPOs.Key Responsibilities:Oversee...


  • Chicago, Illinois, United States Great Wolf Lodge Full time

    Job SummaryThe Customer Service and Social Operations Analyst is responsible for managing the customer service function across various channels, including phone, offline, chat, and social media via Business Process Outsourcing (BPO) services. This role involves overseeing a team, developing engagement strategies, and ensuring prompt resolution of customer...


  • Chicago, Illinois, United States Great Wolf Resorts Full time

    Job Summary:The Customer Service and Social Operations Analyst plays a pivotal role in managing the customer service function across various channels, including phone, offline, chat, and social media via Business Process Outsourcing (BPO) partners. This individual oversees the team, develops engagement strategies, and ensures prompt resolution of customer...

  • Operations Manager

    3 weeks ago


    Chicago, Illinois, United States AAMCO Transmissions and Total Car Care Full time

    Job OverviewAAMCO Transmissions and Total Car Care is seeking a highly skilled General Manager Operations to oversee day-to-day operations, manage teams, ensure quality customer service, and handle budgeting responsibilities.Key ResponsibilitiesManage multi-store operations, fixed operations, and sales coaching.Travel daily to multiple locations within the...


  • Chicago, Illinois, United States Redwood Logistics Full time

    About the RoleWe are seeking a highly skilled Customer Operations Representative to join our team at Redwood Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service while overseeing daily operational functions.Key ResponsibilitiesManage operational workflow for designated accounts, ensuring timely...


  • Chicago, Illinois, United States Redwood Logistics Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Operations Representative to join our team at Redwood Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service while overseeing daily operational functions.Key ResponsibilitiesProvide excellent customer service while managing...

  • Operations Manager

    3 weeks ago


    Chicago, Illinois, United States Central Transport Full time

    Operations Manager Job DescriptionCentral Transport LLC is a leading LTL carrier with a strong commitment to customer satisfaction and operational excellence. As an Operations Manager, you will play a key role in ensuring the smooth operation of our terminals and the delivery of high-quality service to our customers.Key Responsibilities:Oversee break bulk...

  • Operations Manager

    3 weeks ago


    Chicago, Illinois, United States AAMCO Transmissions and Total Car Care Full time

    AAMCO Transmissions and Total Car Care: A Leader in Transmission RepairAbout Us:AAMCO Transmissions and Total Car Care has been a trusted name in the automotive industry for over 60 years. With a strong reputation for expertise in transmission repair and Total Car Care services, we continue to network with centers across North America.Job Description:We are...

  • Operations Manager

    3 weeks ago


    Chicago, Illinois, United States HI-VIBE Superfood Juicery Full time

    Chief Vibe Officer & Front-of-House MaestroWe're on the hunt for a dynamic, detail-oriented, and downright awesome individual to join our HI-VIBE family as our Chief Vibe Officer & Front-of-House Maestro. This isn't your average operations manager gig. We're talking about orchestrating the symphony of superfoods, managing our juice empire, and creating...

  • Operations Manager

    3 days ago


    Chicago, Illinois, United States CVS Health Full time

    Operations Manager Job DescriptionCVS Health is seeking a highly skilled Operations Manager to join our team. As a key member of the Store Management team, you will play a critical role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through exceptional customer service.Key Responsibilities:Lead and manage a...


  • Chicago, Illinois, United States Great Wolf Lodge Full time

    Job Title: Customer Service and Social Operations AnalystAt Great Wolf Lodge, we are seeking a highly skilled Customer Service and Social Operations Analyst to join our team. This role will be responsible for managing the customer service function across various channels, including phone, offline, chat, and social media via Business Process Outsourcing (BPO)...

  • Operations Manager

    4 days ago


    Chicago, Illinois, United States Norfolk Southern Full time

    Job Title: Operations ManagerAt Norfolk Southern, we are seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our intermodal and automotive facilities.Key Responsibilities:Collaborate with cross-functional teams to provide high-quality...

  • Operations Manager

    3 weeks ago


    Chicago, Illinois, United States Central Transport Full time

    Job Title: Operations ManagerCentral Transport LLC is a leading LTL carrier with a strong commitment to customer satisfaction and employee development. We are seeking an experienced Operations Manager to oversee our break bulk operations at our terminal dock.Key Responsibilities:Oversee the loading, unloading, and sorting of freight at the terminal...


  • Chicago, Illinois, United States Wolters Kluwer Full time

    Job Title: Customer Service Operations AnalystWolters Kluwer is seeking a highly skilled Customer Service Operations Analyst to join our team. As a key member of our Service organization, you will play a critical role in driving business performance, customer experience, and decision-making through data-driven insights.Key Responsibilities:Collaborate with...


  • Chicago, Illinois, United States Wolters Kluwer Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Analyst to join our team at Wolters Kluwer. As a key member of our Service organization, you will play a critical role in driving business performance, customer experience, and decision-making through data-driven insights.Key ResponsibilitiesCollaborate with Service leaders and teams to...


  • Chicago, Illinois, United States FourKites, Inc. Full time

    About the RoleFourKites is seeking an experienced Customer Success Manager to join our team. As a key member of our Operations team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesBuild and maintain strong relationships with assigned customers, driving adoption, usage, retention, and...


  • Chicago, Illinois, United States Aarons Full time

    Customer Accounts Manager Job Description **Job Summary** Aaron's is seeking a highly skilled Customer Accounts Manager to drive the success of our stores by leading the customer accounts department. The ideal candidate will have a strong ability to connect with customers, demonstrate empathy, and successfully navigate difficult conversations. **Key...