Customer Operations Representative

3 weeks ago

Chicago, Illinois, United States Redwood Logistics Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Operations Representative to join our team at Redwood Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service while overseeing daily operational functions.

Key Responsibilities
  • Provide excellent customer service while managing operational workflow for designated accounts
  • Identify, investigate, and correct unique customer problems and order delays
  • Schedule freight pick-up and delivery appointments
  • Precise data entry work which includes building orders in Redwood's proprietary TMS
  • Provide freight status updates to shippers, receivers, customers, and internal parties
  • Communicate relevant updates to customer and/or internal carrier account teams as needed
  • Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
  • Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
  • Efficient and effective problem-solving related to customer shipments
Requirements
  • Clear and effective communication/interpersonal skills
  • Ability to change focus quickly due to demands of market conditions and/or company needs
  • Exceptional attention to detail
  • Strong critical thinking skills
  • Prior customer service experience a plus
What We Offer
  • Access to experts and resources for your Learning & Development journey
  • Opportunity for internal mobility
  • Employee referral bonus program
  • Employee Resource Groups (ERGs)
  • Annual fundraising and volunteer events to give back to communities
  • Paid time off, floating holidays, time off to volunteer and rollover
  • Paid parental leave
  • Medical, dental, vision and 401k plans (with match)
  • Flexible spending account, mass transit and dependent care plans available
  • Health savings account, with a annual company contribution for plan participants
  • Short-term and long-term disability; life insurance policies subsidized by company

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

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