Customer Service Representative

6 hours ago


Machesney Park, Illinois, United States Foresight Financial Group, Inc. Full time
Customer Service Representative

At Foresight Financial Group, Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Process customer transactions in a prompt and professional manner.
  • Verify customer information and balances to ensure accuracy.
  • Handle customer inquiries and resolve issues in a timely and courteous manner.
  • Provide product and service information to customers and refer them to relevant areas as needed.
  • Exercise dual control to process bank by mail transactions, night depository, and vault.
  • Count and balance funds in ATM and balance coin machine as needed.
  • Accept loan payments and handle miscellaneous products and services.
Requirements:
  • High School Diploma or equivalent required.
  • One year of customer service experience preferred.
  • Related banking experience and/or training a plus.
Competencies:
  • Customer Service: Manage difficult customer situations, respond promptly to customer needs, and solicit feedback to improve service.
  • Communicator: Write clearly and informatively, edit work for spelling and grammar, and vary writing style to meet needs.
  • Judgement/Problem Solving: Identify and resolve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions.
  • Teamwork: Accountable to the team, work to meet established deliverables, appreciate view of team members, and be respectful.
Culture:
  • Champion organization's goals and mission to be a high performance community bank.
  • Commitment to the organization's shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise apparent in everyday actions, communication, and decision making process.
  • Advocate shared values to create a positive working environment for all team members.


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