Executive Director of Food Service Operations

3 weeks ago

Palm Desert, California, United States Oak View Group Full time
Job Summary:

The Executive Director of Food Service Operations is responsible for the efficient, professional, and profitable operation of the food service operations at the assigned venue. This role oversees every managerial, full-time, and part-time position, ensuring full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol service regulations.

Key Responsibilities:

• Ensure the legal, efficient, professional, and profitable operation of the assigned venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor, and product costs, wage, and salary control, P&L financial statements.
• Final decision-maker on equipment purchases and leases.
• Conflict resolution, last-resort mediation, arbitration, and labor negotiations, when applicable.
• Author, review, and amend policies and procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of-sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to perform their work.
• Evaluates each manager's performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light.

Requirements:

• MA or MS; BA or BS with a business-related major;
• Minimum 5 years of management experience in the food-related or concessions industry;
• Concessions Manager Certificate from the National Association of Concessionaires;
• Nationally recognized, advanced food service sanitation training course certification;
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment;
• Ability to make sound business/operations decisions quickly and under pressure;
• Ability to speak, read, and write in English;
• Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems;
• Ability to work well in a team-oriented, fast-paced, event-driven environment;
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access;
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government;
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc., pertaining to Oak View Group and venue concession and premium services operations;
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages);
• Ability to handle cash accurately and responsibly;
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality;
• Ability to work independently with little direction;
• Experience working in a Union environment required;
• Experience in a fast-paced ballpark or stadium preferred;
• Accounting minor or credits preferred.

Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

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