Senior Manager
1 month ago
About the Role
We are seeking a highly skilled and experienced Senior Manager to lead our digital transformation initiative in the Global Commercial Services division of American Express. As a key member of our team, you will be responsible for managing a large digital transformation strategy across multiple Product & Engineering teams, communicating and collaborating with partners across the organization, and maintaining a detailed project plan with objectives, requirements, milestones, timeline, and roles & responsibilities.
Key Responsibilities
- Centrally manage a large digital transformation strategy across multiple Product & Engineering teams
- Communicate and collaborate with partners across the organization, including Product, Finance, Sales, Field, Servicing, Compliance, Risk, and Legal
- Maintain a detailed project plan with objectives, requirements, milestones, timeline, and roles & responsibilities
- Build and maintain new processes to drive efficiency across the program
- Create central business architecture for program, translating to clear delivery requirements for Product & Engineering teams
- Identification and remediation of program-level risks, and own reporting activity across all leadership audiences
Requirements
- Experience in Program Management and/or Product Management in a matrixed digital organization
- Outstanding partner relationship/influence skills and a consistent track record of getting results through collaboration with internal partners across multiple functions
- High intellectual curiosity, with excellent critical thinking and problem-solving skills
- Passion for creating compelling high-impact strategy to increase customer and business value
- Ability to communicate and collaborate effectively with Engineering and Finance partners
- Highly organized familiarity with project management techniques, frameworks, and tools
- Thrives in a fast-paced environment and is adaptable to changing needs
- A driver personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration
- Bachelor's degree
Preferred Qualifications
- MBA and PMP certification
About American Express
At American Express, we are committed to providing our colleagues with the support they need to thrive, professionally and personally. We offer a range of benefits, including competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, and career development and training opportunities.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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