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Insurance Operations Director

1 month ago

Detroit, Michigan, United States Capstone Search Group Full time
Job Overview

About the Role

This leadership position oversees all commercial property and casualty client service and marketing operations at a large independent insurance brokerage in Detroit. The Director of Commercial Insurance Agency Operations leads strategic planning and supports the service and sales teams to drive client satisfaction and retention.

Duties & Responsibilities

  • Lead the commercial lines department in collaboration with multiple divisions to promote customer retention and revenue growth.
  • Manage senior leadership over the account management team, including supervisors, placement/marketing teams, and related support groups.
  • Participate in strategic planning initiatives and communicate updates on key initiatives.

Requirements

  • Minimum ten years of commercial property and casualty insurance industry experience with significant leadership and management responsibilities.
  • Prior experience in roles that will be led is critical, with extensive knowledge of commercial property and casualty rates, coverage, and markets.
  • Bachelor's degree required.
  • Excellent organization, planning, and prioritization skills.
  • Superior leadership, coaching, and influencing skills.

About Capstone Search Group

Capstone Search Group is an insurance recruiting firm offering creative staffing solutions for the insurance industry. Our clients include insurance companies, agencies, brokers, and intermediaries. We provide direct hire and contract solutions, working nationally with expertise spanning top executives, middle management, and technical level positions.