Technical Service Operations Manager

4 days ago


San Francisco, California, United States Robotic Medical Device Company Full time
Job Title:

Technical Service Operations Manager

Description:

We are seeking a highly skilled Technical Service Operations Manager to lead our national and global team supporting customers. This is a key role in the company with the ideal candidate bringing experience in managing both customer and technical service activities for complex products.

This Customer/Technical Service Manager will be responsible for managing all aspects of the customer experience, including handling all in-bound customer queries, managing warranty obligations and customer repairs, and creating customer orders. Our customers range from health care facilities using our robotic medical devices to individual users of our personal exoskeleton.

The ideal candidate will have a strong orientation toward process, including a demonstrated track record of developing, documenting, and enforcing standard procedures. While this is a management position, the Customer/Technical Service Manager will be a hands-on role that should expect to provide significant direct support for customers, including escalation of critical cases and coverage while other team members may not be available.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.



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