Chief Technical Operations Manager

7 days ago


San Francisco, California, United States Sonic Internet + Phone Full time

Sonic Internet + Phone is a leading provider of internet and phone services. We are committed to building a faster, more affordable internet experience for our customers.

We are seeking a highly skilled Chief Technical Operations Manager to join our team. This role will oversee the technical operations of our engineering projects, ensuring that they are delivered on time and to the highest standards.

The ideal candidate will have extensive experience in utility pole design, project management, and leadership. They will be responsible for managing a team of OSP Project Engineers and Application Processors, as well as working closely with external engineering partners.

This is a full-time position based in the SF Bay Area, Southern California, or Dallas TX area. The salary range for this role is $70-$76k annually, although out-of-state hires may vary.

Key Responsibilities:
  • Oversee the technical operations of engineering projects
  • Manage a team of OSP Project Engineers and Application Processors
  • Work closely with external engineering partners
  • Analyze applications to identify errors and prevent permit expirations
  • Answer field engineering questions to prevent construction stoppages
  • Prepare engineering designs and confirm adherence to construction specifications
  • Maintain operations by enforcing project and operational policies
  • Provide engineering information to internal teams
  • Contribute to team efforts by accomplishing related results
Requirements:
  • General Order 95 and/or NESC (National Electrical Safety Code)
  • EXCEL
  • Spida Loading program (preferred)
  • Adobe Acrobat Pro
  • O'Calc Pro (required)
  • Utility Pole Design Experience
  • Management Experience a plus
  • Problem Solving
Competencies:
  • Responsibility - Acts independently in the field within reason; knows when to consult for assistance
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities
  • Customer Service - Manages difficult or emotional customer situations
  • Interpersonal Skills - Focuses on solving conflict, not blaming
  • Oral Communication - Speaks clearly and persuasively
  • Written Communication - Writes clearly and informatively
  • Ethics - Treats people with respect

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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