Front Desk Associate

5 days ago


Fairport, New York, United States Woodcliff Hotel & Spa Full time

{"h1": "Front Desk Agent Job Description", "p": "At Woodcliff Hotel & Spa, we are seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a smooth check-in process. As a key member of our team, you will be responsible for greeting guests, handling guest inquiries, and resolving any issues that may arise. If you have a warm and welcoming demeanor, excellent communication skills, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.", "ul": [{"li": "Greet guests and check them into their rooms efficiently and warmly."}, {"li": "Handle guest inquiries and concerns promptly and professionally."}, {"li": "Process guest payments and maintain accurate financial records."}, {"li": "Assist with guest requests such as booking reservations and providing local area information."}], "h2": "Responsibilities", "p": "As a Front Desk Agent, you will be responsible for the following tasks:", "ul": [{"li": "Greet guests and check them into their rooms efficiently and warmly."}, {"li": "Handle guest inquiries and concerns promptly and professionally."}, {"li": "Process guest payments and maintain accurate financial records."}, {"li": "Assist with guest requests such as booking reservations and providing local area information."}], "h2": "Qualifications", "p": "To be successful in this role, you will need to have the following qualifications:", "ul": [{"li": "Good verbal and written English communication skills."}, {"li": "Ability to handle cash or credit transactions and have front-office software proficiency."}, {"li": "Light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects."}, {"li": "Ability to assist with luggage which may require exerting force of up to 50 pounds."}, {"li": "Long hours, many of which may be spent standing, are required."}], "h2": "About Woodcliff Hotel & Spa", "p": "At Woodcliff Hotel & Spa, we are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests. With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality."}



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