Post Shipment Service Specialist

5 days ago


Melrose Park, Illinois, United States Powell Industries Full time
Job Description

The Post Shipment Services (PSS) Technician is responsible for the planning and execution of warranty work, repairs, carryover work, and job completions that occur after shipment.

Key Responsibilities
  • Coordinate product returns and warranty claims
  • Coordinate supplier recall and safety notices
  • Provide and coordinate product warnings and safety notices
  • Maintain and provide warranty reporting to QA/QC
  • Provide first line support and help for both internal and external customer enquiries
  • Field and manage customer calls
  • Develop cost effective solutions
  • Triage customer issues and determine root cause
  • Coordinate internal & external support as required
  • Maintain and develop excellent working relationships with company agents and customers
  • Responsible for achieving high level of customer satisfaction
  • Effectively utilize communication methods and collaboration tools
  • Ensure appropriate records /databases / systems are maintained
  • Produce & maintain archive information as required
  • Prioritization, control and coordination of work
  • Develop design solutions, modify drawings and coordinate internal execution for field fit up issues
  • Support design and drawing creation for aftermarket sales when required
  • Site visits in support of post shipment service activities and investigations
  • Effective and regular communication between department members is crucial
Requirements
  • Minimum of Associates, bachelor's degree preferred
  • Fluency in Autodesk Navis Works, Autodesk Design Review and working knowledge of 3D layout and design
  • The ability to effectively communicate using both verbal and written communication that delivers high levels of confidence in those dealt with internal and external
  • A relevant technical background
  • The ability to meet the expectation of both internal and external customer, clients and suppliers through a sound understanding of their requirements, being responsive to their needs and exceeding their requirements
  • The ability to think through and adopt a clear, sensible approach to planning, prioritizing and organizing tasks and activities to meet deadlines and targets
  • Makes most efficient use of time and other resources
  • The ability to pragmatically solve problems using varied approaches and considering all relevant factors and options before making a decision/taking action
  • The ability to encourage team working within own function and the broader business
  • The ability to demonstrate energy, drive, commitment and dedication to achieving both own and company success
  • Proactive in approach, resilient under pressure, ability to maintain clarity and vision, and possesses a strong results orientation
Working Conditions

Temperature controlled working environment. Some outside activities may be required. This position may travel out-of-town to attend training and meetings.

Physical Requirements

Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs. Sitting, standing and walking for long periods of time. Typing, punching or applying pressure to an object with fingers and palm.



  • Melrose Park, Illinois, United States Powell Industries Full time

    Job DescriptionAt Powell Industries, we are seeking a highly skilled and detail-oriented Post Shipment Service Specialist to join our team. As a key member of our Post Shipment Services team, you will be responsible for coordinating and executing warranty work, repairs, and job completions that occur after shipment.Key ResponsibilitiesCoordinate product...


  • Schiller Park, Illinois, United States Powell Industries Inc Full time

    Job SummaryThe Post Shipment Service Specialist is responsible for coordinating and executing warranty work, repairs, and product returns. This role requires effective communication and coordination with customers, suppliers, and internal teams to ensure timely and efficient resolution of issues.Key ResponsibilitiesCoordinate product returns and warranty...


  • Melrose Park, Illinois, United States Kelly Services, Inc. Full time

    As an Inventory Control Associate at Kelly Services, Inc., you will be responsible for coordinating all incoming and outgoing shipments with multiple locations. You will prepare and submit documents, create Excel spreadsheets for tracking purposes, and maintain product data to ensure accurate stock counts. Additionally, you will perform regular inventory...


  • Melrose Park, Illinois, United States Kelly Full time

    Job SummaryWe are seeking a detail-oriented and organized Inventory Control Clerk to join our team. As an Inventory Control Clerk, you will be responsible for managing inventory levels, resolving discrepancies, and preparing products for shipment. This is a great opportunity to gain hands-on experience in supply chain operations and work with a dynamic...


  • Melrose Park, Illinois, United States CXI Trucking Full time

    Freight Billing Auditor/Customer Service Job DescriptionCXI Trucking is seeking a highly skilled Freight Billing Auditor/Customer Service professional to join our team in Melrose Park, IL.Job SummaryWe are looking for a detail-oriented and organized individual to handle freight billing and customer service responsibilities. The ideal candidate will have a...


  • Melrose Park, Illinois, United States Tufts Medicine Full time

    Job SummaryMelroseWakefield Hospital, part of the Tufts Medicine system, has been offering high-quality and accessible healthcare to the local community for over 130 years.We are seeking a skilled Nutrition Services Specialist to provide nutrition services to WIC applicants and participants.Key ResponsibilitiesConducts anthropometrical and hematological data...

  • CDL A Truck Driver

    4 weeks ago


    Melrose Park, Illinois, United States Albertsons Company Inc. Full time

    Job SummaryWe are seeking a skilled CDL A Truck Driver to join our team at Albertsons Company Inc. as a Delivery Specialist. As a key member of our logistics team, you will be responsible for safely operating a tractor trailer, delivering products to our stores, and ensuring timely and accurate delivery of goods.Key ResponsibilitiesConduct pre-trip and...


  • Melrose Park, Illinois, United States Melrose-Wakefield Hospital Full time

    Job Title: WIC Nutrition Services SpecialistMelroseWakefield Hospital, part of the Tufts Medicine system, has been providing high-quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, a Level III Trauma Center, a Level III Special Care Nursery, a Breast Health Center, a Cardiovascular Center, and over 20...


  • Melrose Park, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Front End Services Specialist to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service,...


  • Schiller Park, Illinois, United States Kuehne+Nagel Full time

    Customer Care Specialist Role at Kuehne+NagelAs a Customer Care Specialist at Kuehne+Nagel, you will be responsible for providing exceptional customer service through various communication channels. Your key tasks will include assisting customers with inquiries and issues regarding shipments, maintaining accurate records of customer interactions and...


  • Melrose Park, Illinois, United States The Custom Companies, Inc. Full time

    Job SummaryThe Custom Companies, Inc. is seeking a highly skilled Air Freight Operations Agent to join their team. As an Air Freight Operations Agent, you will be responsible for managing the routing, tracking, and tracing of shipments, investigating and solving shipping issues and delays, and communicating with internal and external customers.This is a...


  • Melrose Park, Illinois, United States American Freight Full time

    American Freight Warehouse Associate Job DescriptionAs a Warehouse Associate at American Freight, you will play a vital role in ensuring the smooth operation of our warehouse. Your primary responsibilities will include:Key Responsibilities:Filling order requests and staging merchandise for timely shipmentsMoving merchandise between the dock, stockroom...

  • Material Handler

    3 weeks ago


    Melrose Park, Illinois, United States Alro Steel Corporation Full time

    Job SummaryWe are seeking a reliable and safety-conscious Material Handler to join our team in Chicago, IL. As a Material Handler, you will be responsible for filling and preparing material orders for shipment to our customers, operating overhead cranes, forklifts, metal saws, shears, and lasers. Our extensive training program will prepare you to contribute...


  • Melrose Park, Illinois, United States Ferrellgas Full time

    About FerrellgasFerrellgas is a leading provider of propane and related services. We are committed to delivering exceptional customer experiences and fostering a culture of teamwork and growth.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will...


  • Melrose Park, Illinois, United States Actalent Full time

    Job Title:Process Optimization SpecialistAbout the Role:We are seeking a highly skilled Process Optimization Specialist to join our team at Actalent. As a Process Optimization Specialist, you will be responsible for executing and leading process optimization, troubleshooting, and implementation activities in a manufacturing environment.Key...


  • Melrose Park, Illinois, United States Interlake Mecalux Full time

    We are seeking a highly skilled Warehouse Management Systems Specialist to join our team at Interlake Mecalux. This critical role will serve as a post-sales technical resource and point of contact for customers through the implementation, training, and deployment processes, and beyond.Key responsibilities include:Analyzing and understanding the supply chain...

  • Culinary Specialist

    1 month ago


    Melrose Park, Illinois, United States Tufts Medicine Full time

    About the RoleWe are seeking a skilled Culinary Specialist to join our team at MelroseWakefield Hospital, part of the Tufts Medicine system. As a Culinary Specialist, you will play a critical role in preparing high-quality meals for our staff and visitors.Key ResponsibilitiesPrepare and cook a variety of hot and cold food items for various meal periods,...


  • Melrose Park, Illinois, United States LabCorp Full time

    Job SummaryWe are seeking a skilled Phlebotomist to join our team in an In-Patient/hospital setting. As a Phlebotomy Specialist, you will be responsible for providing exceptional customer service, performing skilled specimen collections, and being the face of our company.Key ResponsibilitiesPerform blood collections by venipuncture and capillary techniques...

  • Culinary Specialist

    3 weeks ago


    Melrose Park, Illinois, United States The Elmhurst Healthcare Full time

    Job Title: Culinary SpecialistJob Summary:We are seeking a skilled Culinary Specialist to join our team at The Elmhurst Healthcare. As a key member of our culinary team, you will be responsible for preparing and cooking food in large quantities according to diet, consistency, and cycles of menu.Key Responsibilities:Prepare and cook food according to...

  • Culinary Specialist

    4 weeks ago


    Melrose Park, Illinois, United States The Elmhurst Healthcare Full time

    Job Title: Culinary SpecialistJob Summary:We are seeking a skilled Culinary Specialist to join our team at The Elmhurst Healthcare. As a key member of our culinary team, you will be responsible for preparing and cooking food in large quantities according to diet, consistency, and cycles of menu.Key Responsibilities:Prepare and cook food according to...