Post Shipment Service Specialist

1 month ago


Melrose Park, Illinois, United States Powell Industries Full time
Job Description

At Powell Industries, we are seeking a highly skilled and detail-oriented Post Shipment Service Specialist to join our team. As a key member of our Post Shipment Services team, you will be responsible for coordinating and executing warranty work, repairs, and job completions that occur after shipment.

Key Responsibilities
  • Coordinate product returns and warranty claims
  • Manage supplier recall and safety notices
  • Provide and coordinate product warnings and safety notices
  • Maintain and provide warranty reporting to QA/QC
  • Provide first-line support and help for internal and external customer inquiries
  • Field and manage customer calls
  • Develop cost-effective solutions
  • Triage customer issues and determine root cause
  • Coordinate internal and external support as required
  • Maintain and develop excellent working relationships with company agents and customers
  • Responsible for achieving high levels of customer satisfaction
  • Effectively utilize communication methods and collaboration tools
  • Ensure appropriate records and databases are maintained
  • Produce and maintain archive information as required
  • Prioritize, control, and coordinate work
  • Develop design solutions, modify drawings, and coordinate internal execution for field fit-up issues
  • Support design and drawing creation for aftermarket sales when required
  • Site visits in support of post-shipment service activities and investigations
Requirements
  • Mechanical or Electrical Technical Degree: Minimum of Associate's, Bachelor's degree preferred
  • Fluency in Autodesk Navis Works, Autodesk Design Review, and working knowledge of 3D layout and design
Preferred Qualifications
  • Ability to effectively communicate using verbal and written communication
  • Relevant technical background
  • Ability to meet internal and external customer, client, and supplier expectations
  • Ability to think through and adopt a clear, sensible approach to planning, prioritizing, and organizing tasks and activities
  • Ability to pragmatically solve problems using varied approaches and considering all relevant factors and options
  • Ability to encourage team working within own function and the broader business
  • Ability to demonstrate energy, drive, commitment, and dedication to achieving both own and company success
  • Proactive in approach, resilient under pressure, ability to maintain clarity and vision, and possesses a strong results orientation
Working Conditions
  • Temperature-controlled working environment. Some outside activities may be required.
  • This position may travel out-of-town to attend training and meetings.
  • Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses.
Physical Requirements
  • Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.
  • Sitting, standing, and walking for long periods of time.
  • Typing, punching, or applying pressure to an object with fingers and palm.


  • Melrose Park, Illinois, United States The Custom Companies, Inc. Full time

    Job SummaryAs an Air Freight Operations Agent with The Custom Companies, Inc., you will play a critical role in ensuring the smooth movement of air freight shipments. Your responsibilities will include managing routing, tracking, and tracing of shipments, investigating and resolving shipping issues, and communicating with customers to provide updates on...


  • Melrose Park, Illinois, United States American Freight Full time

    Job Summary: As a Warehouse Associate at American Freight, you will be responsible for ensuring timely shipments and maintaining a well-organized stockroom. Your duties will include filling order requests, staging merchandise, and loading shipments. You will also be responsible for moving merchandise between the dock, stockroom staging area, sales floor,...


  • Melrose Park, Illinois, United States Jewel-Osco Full time

    Warehouse Clerk Job DescriptionAt Jewel-Osco, we're seeking a detail-oriented Warehouse Clerk to join our team. As a key member of our warehouse operations, you'll be responsible for:Receiving and processing inventory shipments, ensuring accurate storage and organization of merchandise.Preparing and managing warehouse orders, including tracking and reporting...


  • Tinley Park, Illinois, United States United States Postal Service Full time

    Job Summary:The United States Postal Service is seeking a highly motivated and detail-oriented individual to join our team as a Mail Processing Specialist. As a Mail Processing Specialist, you will play a critical role in the processing and sorting of mail, ensuring timely and efficient delivery to our customers.Key Responsibilities:Sort and process mail in...


  • Schiller Park, Illinois, United States Kuehne+Nagel Full time

    Job Summary: As a Customer Care Specialist at Kuehne+Nagel, you will be responsible for providing exceptional customer service through phone, email, and chat support. You will assist customers with inquiries and issues regarding shipments, maintain accurate records of customer interactions and transactions, and coordinate with various departments to ensure...


  • Melrose Park, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Front End Services Specialist to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service,...


  • Schiller Park, Illinois, United States Kuehne+Nagel Full time

    Customer Care Specialist Role at Kuehne+NagelAs a Customer Care Specialist at Kuehne+Nagel, you will be responsible for providing exceptional customer service through various communication channels. Your key tasks will include assisting customers with inquiries and issues regarding shipments, maintaining accurate records of customer interactions and...


  • Melrose Park, Illinois, United States Interlake Mecalux Full time

    We are seeking a highly skilled Warehouse Management Systems Specialist to join our team at Interlake Mecalux. This critical role will serve as a post-sales technical resource and point of contact for customers through the implementation, training, and deployment processes, and beyond.Key responsibilities include:Analyzing and understanding the supply chain...


  • Schiller Park, Illinois, United States Kuehne+Nagel Full time

    Customer Care Specialist Role at Kuehne+NagelAs a Customer Care Specialist at Kuehne+Nagel, you will be responsible for providing exceptional customer service through various communication channels. Your key tasks will include:Assisting customers with inquiries and issues related to shipmentsMaintaining accurate records of customer interactions and...

  • Material Handler

    4 weeks ago


    Melrose Park, Illinois, United States Alro Steel Corporation Full time

    About the Role:Alro Steel Corporation is seeking a reliable and safety-conscious Material Handler to join our team in Chicago, IL. As a Material Handler, you will play a crucial role in filling and preparing material orders for shipment to our customers, utilizing overhead cranes, forklifts, metal saws, shears, and lasers.Responsibilities:Filling and...

  • Nurse Care Specialist

    4 weeks ago


    Melrose Park, Illinois, United States Loyola University Health System Full time

    Job SummaryWe are seeking a skilled Nurse Care Specialist to join our team at Loyola University Health System. This role is responsible for providing high-quality patient care while exemplifying the service excellence goals of care, concern, respect, and cooperation.Key ResponsibilitiesUtilize current nursing practices to provide patient care while focusing...


  • Melrose Park, Illinois, United States Sterling Engineering Full time

    Job Title: Field Service EngineerJob Summary: We are seeking a highly skilled Field Service Engineer to join our team at Sterling Engineering. As a Field Service Engineer, you will be responsible for conducting hands-on maintenance, troubleshooting, and repair activities for our clients' equipment. Key Responsibilities: Conduct hands-on maintenance,...


  • Melrose Park, Illinois, United States Interlake Mecalux Full time

    Job SummaryWe are seeking a detail-oriented and organized Order Management Clerk to join our team at Interlake Mecalux in Melrose Park, IL.Key Responsibilities:Coordinate with carriers to schedule shipments and ensure timely deliveryMonitor and record truck weights and measurements to ensure accuracyCommunicate with logistics and purchasing departments...


  • Melrose Park, Illinois, United States Diana Ibarra - State Farm Agent Full time

    Job DescriptionAs a Life Insurance Specialist with Diana Ibarra - State Farm Agent, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services. You will work closely with the agent to establish and meet marketing goals, maintain a strong work ethic, and ensure successful...

  • Mail Processor

    4 weeks ago


    Loves Park, Illinois, United States United States Postal Service Full time

    Job Summary:The United States Postal Service is seeking a highly motivated and detail-oriented individual to fill the Mail Processor position. As a Mail Processor, you will play a critical role in the processing and handling of mail, ensuring timely and efficient delivery to customers across the country.Key Responsibilities:Sort and handle mail to prepare it...

  • Phlebotomy Specialist

    4 weeks ago


    Melrose Park, Illinois, United States LabCorp Full time

    Job Summary:We are seeking a skilled Phlebotomist to join our team in an In-Patient/hospital role. As a Phlebotomy Specialist, you will be responsible for providing exceptional customer service, performing skilled specimen collections, and being the face of our company. In addition, you will have opportunities for continuous growth within the...


  • Melrose Park, Illinois, United States Loyola University Health System Full time

    Job Summary:As a Patient Care Specialist at Loyola University Health System, you will play a vital role in providing exceptional patient care and support to our patients and their families. This is an exciting opportunity to join a dynamic team of healthcare professionals who are dedicated to delivering high-quality patient care.Key Responsibilities:Assist...

  • Retail Associate

    4 weeks ago


    Melrose Park, Illinois, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant and Customer Service Specialist. In this role, you will be responsible for ensuring a positive member experience by providing exceptional customer service, maintaining a clean and organized shopping environment, and assisting...

  • Pet Care Specialist

    1 month ago


    Villa Park, Illinois, United States Pet Supplies Plus Full time

    Are you passionate about pets and looking for a rewarding career? We're seeking a dedicated and enthusiastic Pet Care Specialist to join our team at Pet Supplies Plus. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a clean and organized store, and assisting with daily operations. If you have a...

  • Material Handler

    4 weeks ago


    Melrose Park, Illinois, United States Alro Steel Corporation Full time

    About the Role:Alro Steel Corporation is seeking a reliable and safety-conscious Material Handler to join our team in Chicago, IL. As a Material Handler, you will play a crucial role in filling and preparing material orders for shipment to our customers.Key Responsibilities:Operate overhead cranes, forklifts, metal saws, shears, and lasers to efficiently...