Customer Service Representative

4 weeks ago


Santa Clara, California, United States Chick-fil-A (El Camino Real at Scott) Full time

About the Role


We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Team Member at Chick-fil-A (El Camino Real at Scott). As a key member of our team, you will play a vital role in delivering an exceptional guest experience by providing friendly, responsive service, great food, and a clean restaurant environment.


Responsibilities

  • Guest Interactions
  • Take orders and process payments in a timely and efficient manner.
  • Assemble and serve food and drinks to guests with a smile.
  • Replenish supplies and condiments to maintain a clean and well-stocked environment.
  • Maintain a clean and safe facility, including indoor and outdoor dining areas.
  • Ensure a positive experience for all guests by being attentive, responsive, and courteous.

Requirements

  • Excellent Communication Skills
  • Able to communicate effectively in English.
  • Able to listen to and input guests' orders and read video monitors.
  • Able to work indoors and outdoors in a fast-paced environment.
  • Able to stand and/or walk during shift and move freely throughout the restaurant.
  • Able to reach, bend, stoop, lift, and/or carry up to 50 pounds.
  • Demonstrates integrity and ethical behavior.
  • A self-starter who takes initiative and willingly accepts responsibility.
  • Must obtain a California Food Handler's Card from an accredited organization before start date.

Preferred Qualifications

  • Prior experience in customer service, cashier, team member, or other restaurant experience a plus.
  • Able to handle money and operate a point-of-sale system.
  • Demonstrate a strong awareness and concern for food quality and safety.

Benefits

  • Competitive pay - Starting at $16.00/hr; up to $18/hr.
  • Flexible schedule with day and evening hours.
  • Free employee meals.
  • Closed Sundays.
  • Access to scholarship opportunities.
  • Career advancement and management opportunities.


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