Front Desk Representative

2 weeks ago

Ronkonkoma, United States Crestline Hotels and Resorts Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crestline Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and responding to guest requests in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional guest service and ensure a positive experience for all guests.
  • Process guest check-ins and check-outs, including verifying registration information and collecting payment.
  • Respond to guest requests and resolve any issues or concerns in a timely and professional manner.
  • Maintain accurate records and reports, including guest information and room status.
  • Communicate effectively with other hotel departments, including housekeeping, food and beverage, and engineering.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer service or front desk role preferred.
  • Basic computer skills and knowledge of hotel software systems required.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

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