Front Desk Representative

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and handling all phone calls and special requests in accordance with standard policies and procedures.

Key Responsibilities:

• Resolve guest complaints and ensure guest satisfaction.
• Anticipate guests' needs and respond promptly.
• Maintain positive guest relations at all times.
• Process all guest check-ins and verify registration card information.
• Direct Bell Person to escort guests and transport their luggage to the room.
• Handle overbooked or walked-in guests.
• Accept and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to the in-house guest ledger report.

Requirements:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.