Front Desk Operations Manager

2 weeks ago


Ronkonkoma, New York, United States Island Hospitality Management Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.

Key Responsibilities:

  • Check-in and check-out hotel guests in a timely and efficient manner
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare reports for the management team during each shift
  • Must have a valid driver's license

Requirements:

  • Highly motivated team player with strong initiative and desire for achievement
  • Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

Benefits:

  • Healthcare, including medical, dental, and vision insurance
  • HSA and FSA plans available
  • Dependent care FSA
  • Identity theft protection insurance
  • Commuter benefits, including transit and parking
  • Pet insurance
  • PTO and payroll incentives for annual wellness exams
  • Employee assistance program
  • Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
  • Paid sick and vacation time
  • Family leave
  • 401(k) retirement plan, with Island Hospitality Management matching 100% up to 3% of your salary and an extra 50% on the next 2% of your salary

Recognition and Rewards:

  • Incentive-based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team member of the month, quarter, and year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career growth through our in-house training program, with a path personalized to your desired goals
  • Referral bonus program to any of our locations

Equal Opportunity Employer:

Island Hospitality Management is an equal opportunity employer and uses E-Verify to confirm work authorization in all municipalities where it is required by law.



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