Telehealth Case Manager I

4 weeks ago


La Chaussade, Nouvelle-Aquitaine, United States CorVel Healthcare Corporation Full time
Job Description

CorVel Healthcare Corporation is seeking a skilled Telehealth Case Manager to join our team. As a Telehealth Case Manager, you will be responsible for addressing client, patient, and provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions.

This position is remote and will report to our call center(s) located in Glen Allen, VA and Phoenix, AZ. The ideal candidate will have a strong attention to detail, excellent written and verbal communication skills, and the ability to multitask in a high-volume, fast-paced environment.

Key Responsibilities:

  • Attend designated meetings to build rapport with internal and external customers.
  • Ongoing reviews to include medical notes, treatment referrals, work status notes, etc., to verify all necessary referral orders and treatment rendered in a timely manner.
  • Data entry of details in our system for internal and external teams to understand updates or the status of orders and requests.
  • Provide quality telephonic and email communication that includes daily inbound and outbound messages.
  • Research of all daily escalated call concerns received from providers related to delays in treatment.
  • Monitor status of specialist referrals and/or extended treatment cases; make recommendations for action plans to improve management as needed.
  • Provide immediate feedback to providers on specialist treatment status and extended treatment cases upon request.
  • Coordinate with inter-disciplinary teams to assist with coordination, scheduling, management of specialist referrals and/or extended treatment cases.
  • Attend ongoing internal training and learning to ensure updated knowledge of industry and product changes.
  • Requires regular and consistent attendance.
  • Special reporting on a monthly basis and as needed.
  • Assist Manager with additional duties as assigned.

Requirements:

  • Registered Nurse for a minimum of 3 years.
  • Case Management experience.
  • Experience in medical data processing and entry, preferred.
  • Spanish, bilingual preferred.

Pay Range: $60,846 – $90,940

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.


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