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Parking Facility Customer Support

2 months ago

Holly Ridge, North Carolina, United States Pivot Parking LLC Full time
Job Overview

Position Summary:

The Parking Services Associate plays a crucial role in delivering outstanding service to customers utilizing parking facilities. This position entails assisting patrons with their inquiries, providing relevant information, and addressing any issues related to parking services, all aimed at ensuring a smooth and enjoyable parking experience.

Primary Duties:

  • Greet customers upon entry and exit of parking facilities with professionalism and friendliness.
  • Respond to customer inquiries regarding parking fees, payment methods, rules, and directions.
  • Assist customers with parking machinery, including ticket dispensers and payment terminals.
  • Address customer complaints or concerns with courtesy and efficiency.
  • Manage escalated situations with professionalism and sensitivity.
  • Accurately collect parking fees and provide receipts.
  • Process different payment types using established systems.
  • Inform customers about parking availability, event-specific parking, and shuttle services.
  • Distribute promotional materials to enhance customer awareness of parking facilities and services.
  • Engage with customers to improve their parking experience and resolve any issues they may encounter.

Qualifications:

  • High school diploma or equivalent; additional training in customer service is a plus.
  • Prior experience in customer service, hospitality, or retail is beneficial.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Basic computer skills and familiarity with point-of-sale systems.
  • Able to thrive in a fast-paced environment and manage multiple responsibilities.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Work Environment:

  • The Parking Services Associate operates within a parking facility, engaging regularly with customers.
  • This role may involve standing or sitting for extended periods and occasionally lifting light objects.
  • Evening, weekend, and holiday shifts may be required to meet peak parking demands.