Case Manager I

1 month ago


Los Angeles, California, United States St. Joseph Center Full time
Job Summary

The Case Manager will work as a team member with social service professionals and paraprofessionals to deliver quality care in accordance with established rules and regulations, as well as adhering to the mission of St. Joseph Center.

Key Responsibilities
  • Provide high-quality case management services to clients, serving as the central point of contact for clients as they navigate the transition from homelessness to stable housing.
  • Evaluate individual/families for permanent housing, assist with the collection of required documents, and complete applications for subsidized housing.
Essential Duties
  • Develop professional relationships with clients, maintain a caseload of scattered site participants, and conduct regular face-to-face case management sessions.
  • Assist with the preparation of forms and documentation required for initial housing voucher approval, including annual recertification.
  • Conduct regular on-site office hours at assigned properties, initial home visits upon new tenant lease-up, and ongoing home visits as needed.
  • Monitor clients' progress, provide community referrals, and serve as an advocate or liaison to other organizations on behalf of the client.
  • Provide education on topics related to successful housing retention, social isolation, and relapse prevention, including setting up and transporting clients on field trips.
  • Support clients in developing independent living skills, including money management, budgeting, housekeeping, nutrition, and social/recreational activities.
  • Develop and implement individualized service plans, emphasizing coordinated strategies for addressing short and long-term housing needs, financial stability, and other risk factors.
  • Assist clients with maintaining medication and treatment regimens, accompanying/transporting clients to appointments in the community.
  • Utilize a harm reduction, client-focused, and strength-based model.
  • Ensure case notes are entered into the Homeless Management Information System (HMIS) and CHAMP within 48 hours of completing direct case management services.
  • Manage client file organization, update forms as required, and respond to urgent requests for assistance from clients or landlords.
  • Provide new resident orientation as required and develop close working relationships with collaborating agencies, including property management and landlords.
Qualifications
  • Bilingual fluency in Spanish language preferred.
  • Highly motivated and self-starter with excellent organizational skills and ability to work in a fast-paced environment.
  • Strong knowledge of housing market, housing programs, and resources, with demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
Experience and Education
  • One to two years of experience providing services to highly vulnerable populations.
  • Bachelor's degree from an accredited college or university in social work, human services, or a related field, or a combination of education and experience may be substituted.


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