Floating Client Experience Coordinator
2 days ago
We are seeking a dedicated and passionate Floating Client Experience Coordinator to join our team at New York Kids Club. As a key member of our enrollment team, you will play a vital role in providing an exceptional experience for our families, from their first tour to their child's first day of school.
Key Responsibilities- Float between multiple locations to ensure seamless enrollment processes and exceptional customer service.
- Develop and implement sales and marketing initiatives to drive enrollment growth, including community outreach, marketing emails, and networking.
- Collaborate with the Director to manage daily operations, including inventory management, ordering supplies, and maintaining a welcoming environment.
- Guide new and current families through the enrollment process, ensuring accurate completion of paperwork and compliance with health and safety regulations.
- Coordinate 'moments of magic' for families, providing exceptional hospitality and ensuring a sense of belonging.
- Maintain accurate records and ensure timely communication with families, teachers, and staff.
- 2-5 years of experience in a similar role, with a focus on building enrollment and providing exceptional customer service.
- Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.
- High School Diploma or Equivalent, with a commitment to lifelong learning.
- Ability to lift and move up to 50 pounds, with a focus on maintaining a safe and healthy work environment.
- Competitive hourly rate, with opportunities for bonus structure.
- Medical, dental, and vision benefits, as well as paid time off and 401(k) savings plan.
- Tuition assistance and commuter program, with discounted fitness membership.
We are an equal opportunity employer, committed to an inclusive and diverse community. If you are passionate about working with children and families, and providing exceptional customer service, we encourage you to apply.
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