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Client Experience Coordinator

2 months ago

New York, New York, United States New York Kids Club Full time

{"h1": "Client Experience Coordinator", "p": "At New York Kids Club, we are seeking a dedicated Client Experience Coordinator to play a vital role in providing an exceptional experience for families. As the primary point of contact, you will oversee the enrollment process, ensuring a seamless transition from the first tour to the child\u2019s first day of school.", "ul": [{"li": "Float between multiple locations as needed"}, {"li": "Educate prospective families about the New York Kids Club experience through engaging tours and comprehensive knowledge of our programming"}, {"li": "Collaborate with the Director to enroll new children and develop and implement sales and marketing initiatives"}, {"li": "Guide new and current families through the enrollment process, including creating and sending contracts, welcome packets, and enrollment paperwork"}, {"li": "Coordinate \u201cmoments of magic\u201d for families, facilitating an exceptional level of hospitality"}, {"li": "Ensure completion and accuracy of all enrollment paperwork, along with Student and Teacher Department of Health compliance requirements"}, {"li": "Set up families on our communication platform to facilitate ongoing communication with teachers"}, {"li": "Maintain a welcoming environment at the front desk during drop-off and pick-up, ensuring all families, team members, and guests feel a sense of belonging"}, {"li": "Collaborate with the on-site maintenance team to maintain cleanliness, safety, and organization of the space, following health and safety guidelines"}, {"li": "Maintain knowledge of all center operating systems and contribute to continuous improvement efforts"}, {"li": "Support and/or oversee inventory management and ordering of center supplies, classroom supplies, and marketing supplies"}], "h2": "Requirements", "ul": [{"li": "2-5 years of successful experience in a similar role with an emphasis on building enrollment/sales and a passion for providing an excellent customer experience"}, {"li": "Strong communication skills"}, {"li": "Ability to work in a fast-paced, ever-changing environment"}, {"li": "Commitment to the highest level of facility safety and cleanliness"}, {"li": "High School Diploma or Equivalent"}, {"li": "Lifelong learner"}], "h2": "What\u2019s in it for you", "ul": [{"li": "Medical, Dental, and Vision Benefits"}, {"li": "Paid Time Off"}, {"li": "401(k) Savings and Retirement Plan"}, {"li": "Tuition Assistance"}, {"li": "Commuter Program"}, {"li": "Discounted Fitness membership"}], "h2": "Physical Demands", "p": "The role involves standing, walking, sitting, constant movement, and occasional climbing. The ability to lift and move up to 50 pounds is required. Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.", "h2": "Inclusivity and Diversity", "p": "New York Kids Club is committed to an inclusive and diverse community. We celebrate differences, leading with kindness and respect. We are an equal opportunity employer, prohibiting discrimination based on various factors.", "h2": "Accommodations", "p": "The New York Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact"}