Patient Service Liaison

1 month ago


San Francisco, California, United States Intermountain Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Intermountain Healthcare. As a Patient Service Representative, you will be the first point of contact for patients entering our facilities, providing exceptional customer service and ensuring a seamless experience for our patients.

Key Responsibilities
  • Greet and check-in patients, verifying information supplied by patients
  • Identify and resolve patient needs related to patient intake and care
  • Update and verify patient demographics, insurance, and contact information
  • Assist patients in completing necessary forms to meet regulatory and billing needs
  • Scan necessary paperwork and educate patients on financial assistance
  • Direct patients on next steps and inform patients about delays and wait times
  • Promptly schedule appointments utilizing provider templates and scheduling guidelines
  • Proactively request payments from patients on current and past medical services
  • Receive and process payments following appropriate procedures
Requirements
  • 6 months of customer service experience involving interactions with customers
  • Demonstrated basic computer skills involving word processing and data entry
  • Professional manner and strong interpersonal and communication skills
Preferred Qualifications
  • 1 year of customer service experience, especially in a Hospital or Medical Office
  • Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment
Physical Requirements
  • Interact with others requiring the employee to communicate information
  • Operate computers and other office equipment requiring the ability to move fingers and hands
  • See and read computer monitors and documents
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
Location

West Valley Clinic, West Valley City, Utah

Scheduled Weekly Hours: 40

The hourly range for this position is $22.54. We offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness.



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