Medical Equipment Customer Service Specialist
1 week ago
We are seeking a dedicated Customer Service Representative to join our team at Rotech Healthcare Inc. In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
Key Responsibilities:
- Clears previous days route and checks all paperwork for accuracy and completeness
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
- Maintains referral log
- Monitors office supplies
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid, and private insurance coverage information
- Works with outside agencies to resolve customer issues
- Performs other duties as assigned
Requirements:
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
Skills and Competencies:
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
Benefits:
- 401k
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
-
Medical Equipment Customer Service Specialist
2 weeks ago
Hampden, Maine, United States Rotech Inc Full timeAbout RotechRotech Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, leading a more comfortable and productive life.Job SummaryWe are seeking a dedicated...
-
Hampden, Maine, United States Rotech Healthcare Full timeAbout Rotech HealthcareRotech Healthcare Inc. is a leading provider of medical equipment and services. Our mission is to deliver high-quality products and exceptional customer care to patients across the country.Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing...
-
Medical Delivery Specialist
2 weeks ago
Hampden, Maine, United States Staffing Resource Group, Inc Full timeJob Title: Medical Delivery SpecialistStaffing Resource Group, Inc is seeking a Medical Delivery Specialist to join our team. As a Medical Delivery Specialist, you will be responsible for delivering and setting up medical equipment at patient homes and offices.Key Responsibilities:Deliver and set up medical equipment at patient homes and officesEducate...
-
Marine Equipment Specialist
2 days ago
Hampden, Maine, United States Hamlin's Marina Hampden Full timeJob Summary: We are seeking a skilled Marine Equipment Specialist to join our team at Hamlin's Marine in Hampden, Maine. As a Marine Equipment Specialist, you will be responsible for repairing and maintaining boats and engines, as well as assembling new boat packages.Key Responsibilities:Repair and maintain boats and enginesAssemble new boat packagesWork...
-
Customer Service Representative
4 days ago
Hampden, Maine, United States RH Foster Full timeWe are seeking a Customer Service Representative to join our team at RH Foster. This role is perfect for individuals who are passionate about providing excellent customer service and are looking for a career that focuses on community and customer care.Responsibilities:Greet customers and/or visitors and direct them to the appropriate person or...
-
Medical Laboratory Specialist
2 weeks ago
Hampden, Maine, United States KA Recruiting Inc. Full timeExciting Opportunity for a Cytopathology SpecialistWe are seeking a highly skilled Cytopathology Specialist to join our team at KA Recruiting Inc. in Central Maine.Key Responsibilities:Perform cytological examinations and diagnostic testingCollaborate with healthcare professionals to ensure accurate diagnosesStay up-to-date with the latest medical research...
-
Heavy Equipment Technician
2 months ago
Hampden, Maine, United States Hughes Bros Inc Full timeJob Title: Heavy Equipment and Truck MechanicWe are seeking a skilled Heavy Equipment and Truck Mechanic to join our team at Hughes Bros Inc. The ideal candidate will possess knowledge and experience in maintaining and repairing heavy trucks & equipment, ensuring their safe and efficient operation.Responsibilities:Diagnostic and Repair Services: Conduct...
-
Nurse Practitioner or Physician Assistant
1 week ago
Hampden, Maine, United States Matrix Medical Network Full timeAbout the RoleWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our team as a Home Risk Assessment Specialist. In this role, you will conduct comprehensive health assessments in the comfort of patients' homes, providing unmatched insight into their overall health and well-being.As a Home Risk Assessment Specialist, you will work...
-
Oil Burner Service Technician
4 weeks ago
Hampden, Maine, United States RH Foster Full timeJob SummaryWe are seeking a skilled Service Technician to join our team at RH Foster. As a Service Technician, you will be responsible for installing, repairing, and servicing residential and commercial propane and/or oil burner equipment and appliances.Key ResponsibilitiesInstalls, services, and troubleshoots oil, propane, and natural gas equipmentMaintains...
-
Distribution Coordinator
5 days ago
Hampden, Maine, United States Sullivan Tire & Auto Service Full timeJob DescriptionAt Sullivan Tire & Auto Service, we are seeking a highly skilled Distribution Driver to join our team. As a Distribution Driver, you will be responsible for safely operating a non-CDL type truck to deliver products to our customers in a timely and accurate manner.Key Responsibilities:Pull, organize, stage, load, and deliver products to...
-
Nurse Practitioner/Physician Assistant
1 week ago
Hampden, Maine, United States Matrix Medical Network Full timeAbout the RoleWe are seeking a skilled Nurse Practitioner/Physician Assistant to join our team as a Home Risk Assessment Specialist. In this role, you will conduct comprehensive health assessments in the comfort of patients' homes, providing unmatched insight into their overall health and well-being.Key ResponsibilitiesConduct thorough health assessments,...
-
Warehouse Order Picker
1 month ago
Hampden, Maine, United States Dennis Paper & Food Service Full timeWarehouse Order Selector PositionWe are seeking a detail-oriented and energetic individual to fill the role of Warehouse Order Selector at Dennis Food Service. As a valued member of our team, you will play a crucial part in ensuring the timely and accurate delivery of products to our customers.This full-time position offers a competitive hourly rate starting...
-
City Carrier Assistant
1 month ago
Hampden, Maine, United States US Postal Service Full timeJob SummaryAs a City Carrier Assistant with the US Postal Service, you will be responsible for delivering and collecting mail on foot or by vehicle in a prescribed area. You will also maintain professional and effective public relations with customers and others, and obtain a general familiarity with postal laws, regulations, products, and procedures...
-
HVAC Sales Associate
2 weeks ago
Hampden, Maine, United States Johnstone Supply, The Balsan Group Full timeJob OverviewJohnstone Supply, The Balsan Group is seeking a highly motivated and detail-oriented individual to join our counter team as a Sales and Service Specialist. This role requires a strong ability to engage with customers, provide exceptional customer service, and support sales efforts.Key ResponsibilitiesProvide exceptional customer service,...
-
Medical Professional
1 week ago
Hampden, Maine, United States Wellspring Inc Full timeJob Summary:We are seeking a compassionate and experienced Registered Nurse to join our Medically Supervised Withdrawal team at Wellspring Inc. As a key member of our team, you will provide high-quality care to individuals bravely taking the first steps to recover from addiction. Key Responsibilities:Provide medical care and support to patients in a...
-
Sales Coordinator
3 weeks ago
Hampden, Maine, United States RH Foster Full timeSales Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Sales Coordinator to join our team at RH Foster Energy, LLC. As a Sales Coordinator, you will play a critical role in supporting our sales team by coordinating sales processes, managing communications, and ensuring a positive customer experience.Key...
-
Medical Professional
2 weeks ago
Hampden, Maine, United States Wellspring Inc Full timeMedical Professional OpportunityWe are seeking a compassionate and experienced Registered Nurse to join our Medically Supervised Withdrawal team at Wellspring Inc. As a key member of our team, you will play a vital role in providing high-quality care to individuals bravely taking the first steps towards recovery from addiction.About the RoleThis is a...
-
Sales Coordinator
2 weeks ago
Hampden, Maine, United States RH Foster Full timeJob Title: Sales CoordinatorAt RH Foster, we are seeking a highly skilled Sales Coordinator to join our team. This role will be responsible for coordinating the sales processes for equipment and liquid sales, managing communications between the sales team, suppliers, and customers.Key Responsibilities:Support liquid sales in contract management, new customer...
-
Sales Coordinator
1 week ago
Hampden, Maine, United States RH Foster Full timeJob Summary:RH Foster Energy, LLC is seeking a highly skilled Sales Coordinator to join our team. As a Sales Coordinator, you will be responsible for coordinating the sales processes for equipment and liquid sales, managing communications between the sales team, suppliers, and customers.Key Responsibilities:Support liquid sales in contract management, new...
-
Sales Coordinator
2 weeks ago
Hampden, Maine, United States RH Foster Full timeJob SummaryWe are seeking a highly organized and detail-oriented Sales Coordinator to join our team at R.H. Foster Energy, LLC. As a Sales Coordinator, you will play a critical role in coordinating the sales processes for equipment and liquid sales, managing communications between the sales team, suppliers, and customers.Key ResponsibilitiesSupport liquid...