Retail Operations Manager

7 days ago


Yorktown Heights, New York, United States The UPS Store #7829 Full time

The Retail Operations Manager is responsible for the day-to-day management of The UPS Store #7829 retail location. He or she will oversee the opening and closing of the center, manage productivity, and ensure the team delivers exceptional customer service to all customers. The Retail Operations Manager will monitor cost control and expenses, and provide regular reports to the franchise owner. He or she is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Key Responsibilities

  • Manage personnel, including recruiting, training, scheduling, and coaching associates
  • Schedule work assignments and facilitate regular staff meetings
  • Monitor, evaluate, and maximize customer service delivery and customer satisfaction
  • Develop and implement the store's marketing program
  • Manage center financials and prepare/provide reporting
  • Manage inventory
  • Review daily employee timesheets and submit for payroll processing
  • Oversee center maintenance, including cleanliness, safety, and organization
  • Perform other duties as assigned

Requirements

  • Advanced education degree, coursework, or technical school desired
  • Previous retail management experience required, including personnel and financial management experience
  • Profit and Loss experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding communication skills
  • Bona fide management/leadership skills
  • Willing to accept full accountability for center operations


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