Technical Support Specialist

3 days ago


Fort Myers, Florida, United States Kyra Solutions Full time
About Us

Kyra Solutions is a leading provider of transportation technology and regulatory solutions in government. Our commitment to delivering tailored solutions has driven our consistent double-digit growth for over two decades.

Compensation Package

The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience and qualifications.

Job Overview

We are seeking a highly skilled IT Technician I to join our team. This role will be responsible for maintaining the availability and reliability of our computer systems and networks.

Responsibilities
  • Perform daily, weekly, monthly, and yearly reports regarding system availability and help desk calls.
  • Maintain a working knowledge of the telephone system and coordinate as needed with the telephone contractor.
  • Inventory all computer system hardware parts monthly to ensure application/systems is operating at 100%.
  • Install and load all functions of any new workstation when purchased, to include the communications link to the network systems.
  • Perform hardware and software upgrades.
  • Create weekly reports on all help desk calls and responses to include fixed and outstanding items with details on what replacement parts were needed.
  • Conduct daily backups for all critical systems and ensure these are available in case systems need to be restored.
Requirements
  • A+ or Network+ or any relevant certificate.
  • Troubleshoot and resolve most routine problems with computer systems.
  • Ability to communicate the circumstances of software or hardware problems to other technicians.
  • Knowledge of network security practices.
Why Kyra?

We are committed to providing a supportive and dynamic work environment that fosters growth and development. As an employee of Kyra Solutions, you will have access to opportunities for professional development and advancement.



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