Technical Operations Specialist

6 days ago


Fort Myers, Florida, United States TEKsystems Full time

Job Summary:

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This is an exciting opportunity for a skilled IT Technical Support Engineer to join our team as a Technical Operations Specialist. In this role, you will provide rotational support for our clinics with hands-on technical support and training.

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About the Role:

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The successful candidate will be responsible for ensuring that Tier 1 vendors provide timely resolution to tickets. You will monitor tickets by clinic to detect trends in technology issues and work with the SD Corporate team to implement solutions.

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Daily Responsibilities:

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This position requires frequent travel to designated regional clinics to support daily technical operational issues. You will also handle escalated tickets from the help desk related to various IT issues end users may experience.

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Key Technologies:

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You will work with current tools and technologies including Manage Engine Desktop Central for imaging, Citrix, Imprivata, Global Protect VPN, Direct Access VPN, and FreshService ticketing system.

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What We Offer:

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We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, and excellent benefits package. This role offers around 20-25% travel, with mileage reimbursement provided at 62.5 cents per mile.

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Requirements:

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To be successful in this role, you should have strong technical skills and ability to work effectively in a fast-paced environment. You must be able to communicate effectively with stakeholders and possess strong problem-solving skills.

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How to Apply:

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If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you



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