Security Operations Center Director

2 days ago

Eden Prairie, Minnesota, United States HelpSystems Full time
Job Title: Security Operations Center Manager

At Fortra, we're seeking a highly skilled Security Operations Center Manager to lead our team of security analysts. As a key member of our security operations team, you will be responsible for managing a team of analysts, streamlining operational workflows, and delivering high-quality service to our clients.

Key Responsibilities:
  • Lead a team of security analysts, including task allocation, performance management, and professional development.
  • Provide ongoing communication, collaboration, and leadership for the team.
  • Act as a liaison and business advocate between security operations and other internal teams, including customer success, product, and R&D.
  • Engage with clients through calls or email.
  • Support the implementation of new service capabilities and SOPs.
  • Manage new client and operation requests as needed.
  • Ensure quality assurance of new fixes and product enhancements.
  • Assist in the hiring, training, and development of new staff.
  • Educate, coach, and share knowledge with other team members.
  • Provide career development opportunities to help team members excel in their careers.
Requirements:
  • 5+ years of experience in security operations, managed security services, or IT operations, with at least 1 year in an information security-focused area.
  • 2-3 years leading people in a technical operations capacity as a team lead or manager.
  • A track record of ownership, accountability, and success.
  • Able to form relationships with a variety of personality types to motivate a diverse team.
  • Highly self-motivated and capable of executing tasks with minimal direction.
  • Seeks out opportunities to grow themselves and the team, and takes a proactive approach to resolving issues.
  • Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment.
  • Excellent written and verbal communication skills with an emphasis on communicating technical concepts to others.
  • Excellent attention to detail and organizational skills.
  • Success in communicating with customers, including C-level leaders.
  • Experience using investigative tools, such as WhoIs and Traceroute.
  • An understanding of key internet technologies, including DNS, HTTP, and other similar technologies.
  • An understanding of various forms of online fraudulent activities, including phishing, malware, brand/trademark/copyright abuse, social engineering, and more.
  • Knowledge of domains, internet protocol, and online brand management (i.e., domain monitoring, understanding of trademarks, IP rights, etc.).
  • Familiarity with support ticketing systems and troubleshooting procedures.

About Us

Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe.

Our approach is different, and we're proud of that. We believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more.

Visit our website to learn more about why employees choose to work for Fortra.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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