Fashion Retail Sales Professional

2 days ago

White Plains, New York, United States Forever 21 Full time
About Forever 21

Forever 21 is a leading global fashion retailer that has been a pioneer in the fast-fashion market since its inception. With over 350 stores across the USA and a robust e-commerce platform, we offer high-style designs and fashion basics at compelling values. Our mission is to inspire individual self-expression through amazing fashion, with a DNA rooted in Inclusivity, Customer-Centricity, and Accessibility.

We strive to create an exceptional customer experience by offering a dynamic store environment, collaborating with brands and influencers, and setting trends. Whether you're looking for a go-to fashion destination to shop, work, or play, Forever 21 is the place to be.

The Sales Associate role is key to delivering this experience. As a Sales Associate, you will demonstrate knowledge and love of the brand, ensuring each customer has an exciting and enjoyable experience. You will bring a positive attitude and service mentality to every interaction, delighting the Forever 21 shopper.

Responsibilities
  • Create a welcoming environment for customers as they enter or exit the store.
  • Respond immediately to customer inquiries and needs.
  • Proactively seek opportunities to deliver a great customer experience.
  • Assist in locating, availability, and selection of merchandise.
  • Use basic selling techniques to engage with customers.
  • Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
  • Follow the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
  • Complete sales transactions and maintain proper accountability at registers.
  • Process merchandise returns and exchanges courteously and under company guidelines.
  • Speak positively about the brand, customers, and team members.
  • Demonstrate initiative, teamwork, and ownership in every interaction.
  • Maintain visual standards for the selling floor, fitting rooms, visual displays, and presentations.
  • Assist in daily store recovery, before, during, or after store opening hours.
  • Adhere to company policies, procedures, and loss prevention practices.
  • Share feedback and ideas with management to improve processes.
  • Adapt to a changing environment, managing multiple tasks.
  • Provide support for all cross-functional departments.

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