Associate Account Manager

4 days ago


Norfolk, Virginia, United States ADP Full time
About the Role

We are seeking a highly skilled Associate Account Manager to join our team at ADP. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, helping them to achieve their business goals and objectives.

Key Responsibilities
  • Provide timely and effective resolution to client issues and concerns
  • Build and maintain strong relationships with clients through regular communication and proactive issue resolution
  • Collaborate with internal stakeholders to identify and implement process improvements
  • Develop and maintain knowledge of ADP products and services to provide expert guidance to clients
  • Meet or exceed client satisfaction targets and key performance indicators
Requirements
  • 1+ year of experience in a customer-facing role, preferably in a call center or account management environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • A comprehensive training program, with ongoing support and coaching
  • A collaborative and inclusive team culture, with opportunities to build relationships and network
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all individuals

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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